EverHealth - RCM Vendor Operations Manager (Remote US)

Rcm Vendor Operations Manager

EverCommerce is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services and Health Services, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are seeking an experienced RCM professional to serve as EverHealth's RCM Vendor Operations Manager, focusing primarily on managing the relationships, productivity, and performance of third-party billing vendors supporting our Revenue Cycle Management operations. This role serves as the primary liaison between the company, its vendor partners, and internal stakeholders, driving accountability, operational excellence, and continuous improvement across all outsourced billing functions. The ideal candidate will have strong healthcare billing experience and familiarity working with offshore teams, with a commitment to driving operational excellence through process improvements and team development. This position ensures that vendor partners consistently deliver high-quality, compliant, and efficient RCM services to our healthcare provider clients. EverHealth provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting.

Responsibilities :

Offshore Team Management

• Serve as the primary point of contact for billing vendors, fostering strong relationships and effective communication
• Function as the operational liaison for a large number of offshore resources across multiple BPO vendors
• Accountable monitoring daily production output, quality metrics, and productivity across offshore teams
• Coordinate with offshore team leads on staffing, scheduling, and resource allocation
• Facilitate communication between onshore operations and offshore teams
• Conduct regular vendor business reviews and identify improvement opportunities

Process Improvement & Training

Vendor Coordination & Support

Experience And Skills We're Seeking :

Where : The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits And Perks :

Compensation : The target base compensation for this position is $65000 to $75000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!