As a Personal Lines Department Manager, you will lead your business line by developing and executing strategies to drive department growth, client retention, and operational excellence. You will oversee a team of Producers and Customer Service Agents, ensuring they have the training, support, and resources needed to succeed. This role is ideal for a results-driven leader who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about achieving business success.
You Will:
Develop and implement strategies to achieve department growth and retention goals.
Provide leadership, mentorship, and oversight to Producers and Customer Service Agents.
Maintain adequate staffing levels and oversee hiring, training, and professional development.
Establish, maintain, and refine department policies, procedures, and best practices.
Create and manage the departmental budget, ensuring efficient resource allocation.
Work closely with IT contractors to ensure the department has the necessary hardware, software, and equipment.
Continuously evaluate and implement process improvements to enhance performance and efficiency.
Oversee and support customer service functions, including applications, quotes, renewals, and coverage consultations.
Actively participate in business development activities, including lead generation and relationship-building.
Quote and issue new business while maintaining strong carrier relationships.
Resolve escalated customer issues with professionalism and efficiency.
Ensure effective oversight of both in-office and remote employees, fostering a strong and cohesive team environment.
Basic Qualifications:
10+ years of experience in the insurance industry.
Licensed to sell insurance in Washington State.
Valid driver’s license and auto insurance.
Proven leadership experience in a supervisory or management role.
Strong strategic planning, budgeting, and decision-making skills.
Excellent interpersonal, communication, and relationship-building abilities.
Proficiency in insurance software, databases, and Microsoft Office Suite.
Preferred Qualifications:
Bachelor’s degree in Business, Finance, or a related field.
Experience managing a high-performing sales or service team.
Strong understanding of underwriting, risk management, and carrier relations.
Track record of implementing process improvements to enhance efficiency and service quality.
Why Join Us?
A Supportive Team – Work in a collaborative environment where every team member is valued.
Career Growth – Access ongoing training, mentorship, and opportunities for advancement.
Work-Life Balance – Enjoy paid time off, holiday pay, and family-friendly company events.
Comprehensive Benefits – Competitive medical, dental, vision, 401K match, and profit-sharing opportunities.
Personal Lines Manager • Tacoma, WA
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