2026 Summer Intern - Customer Experience

Customer Experience Summer Intern

Join our Customer Experience team as a summer intern and gain hands-on experience in the healthcare industry, while contributing to initiatives that make a real difference in people's lives. As a member of our team, you'll have the opportunity to work on exciting projects that focus on improving member sentiment and care experiences while playing a key role in shaping the future of our customer experience strategy. Our team is committed to providing a supportive and educational environment, where you'll have the chance to learn from experienced professionals, develop new skills, and build a strong foundation for a career in healthcare or customer experience.

• Support the management of projects designed to enhance customer and patient experience, including tasks such as data collection, progress tracking, and stakeholder communication.
• Analyze member experience data including survey results from various research studies and other internal and external sources.
• Develop an understanding of the health care industry's customer and patient experience ecosystem, including market trends, consumer expectations, and emerging issues.
• Prepares and delivers presentation(s) on assigned topic(s).
• Attends unit, departmental, and corporate meetings as assigned.
• Shows learning and both personal and professional growth and understanding of responsibilities.
• Gains an understanding of how company and business works.
• Shows punctuality, professionalism, and a positive attitude when completing assignments.
• Manages multiple deadlines.
• Completes miscellaneous assignments as assigned.
• Uses company software applications to complete assignments.
• Maintains confidentiality.
• Responds to internal and external customer inquiries.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Currently enrolled and active in any educational degree program that aligns with our various businesses.

Work is performed in an office setting with no unusual hazards.