Help Desk Technician

Job Summary :

The Help Desk Technician is responsible for providing Tier1 desktop support to internal customers. Responsible for configuring and troubleshooting hardware, software, and telecommunication systems. This is the perfect entry level opportunity for an energetic, and inquisitive person. College or Trade School students with an eagerness to learn, a can-do attitude and looking to expand his / her IT skills are welcome to apply.

Essential Duties :

• Assist end-users with Help Desk Support - identify, research, and resolve technical problems.
• Provide technical assistance and support to inquiries and issues related to computer systems, software, and hardware.
• Support numerous hardware configurations and platforms including Desktops, Laptops, Copiers, etc., including troubleshooting and maintaining network printers.
• Provide support over the phone, remote desktop, face to face, and walk-ups.
• Respond to email messages for customers seeking help in a timely manner.
• Install, modify, configure, troubleshoot, and repair computer hardware and software as assigned by IT Manager.
• Clean up computers and printers.
• Set up user accounts.
• Document / update processes as needed.
• Properly escalate unresolvable issues to the highest level of support needed.
• Follow up with customers to ensure issue has been resolved.
• Maintain a high level of customer satisfaction.
• Participate in biweekly Microsoft Teams meetings.

Minimum Qualifications :