Customer Support Specialist II

A company is looking for a Customer Care Specialist II who will serve as a key resource for resolving complex technical issues.

Key Responsibilities

Provide technical assistance through various channels including email, phone, and live chat

Research and resolve complex issues related to systems, software, and hardware

Collaborate with internal teams to improve processes and enhance customer experience

Required Qualifications

3-5 years of customer service experience, with 2-5 years in technical support or SaaS environments

Experience with desktop systems, account administration, and application troubleshooting

Familiarity with automated system deployment methods is a plus

Working knowledge of medical billing processes and terminology is highly desirable

Ability to manage multiple priorities and work effectively in a remote setting