Bilingual Operations Manager for SAVANNAH

Job Description

Job Description

The Operations Manager is responsible for ensuring smooth day-to-day business operations across in Operations. This role focuses on developing and refining internal systems, optimizing workflows, implementing company policies, and fostering a productive and positive work environment. The ideal candidate is a proactive leader, strategic thinker, and strong executor, committed to RCCs mission of delivering peace of mind to every client.

Benefits

Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

Organizes and oversees the schedules and work of assigned staff.

Conducts performance evaluations that are timely and constructive.

Handles discipline as needed and in accordance with company policy.

Follow up on the results of your team's goals on a weekly basis.

Establish short, medium and long-term action plans to achieve weekly, quarterly and annual goals.

Oversee and improve operational processes across all service areas (insurance, accounting, taxes, etc.).

Monitor and track key performance indicators (KPIs) to ensure efficiency, productivity, and quality control.

Collaborate with department managers to streamline workflows and eliminate bottlenecks.

Ensure compliance with regulatory and company policies.

Assists with budget preparation for operations department.

Lead process improvement initiatives using data-driven decision-making.

Assists with, or prepares and updates, organizations operations manual and policies.

Performs other related duties as required

Promote a culture of accountability, service excellence, and continuous improvement.

Requirements

Bilingual (Spanish / English) preferred.

Bachelor's degree in Business Administration, Management, or a related field, or equivalent professional experience.

Minimum of 3 years of experience in operations, ideally within a service-oriented or multi-departmental organization.

Strong leadership, organizational, team management, and project execution skills.

Proficient in business software tools such as CRM systems, Microsoft Office Suite (or similar), and QuickBooks.

Basic knowledge of bookkeeping principles.

Solid understanding of federal and state tax preparation for both individuals and businesses.

Property & Casualty Insurance License is a plus, but not required.

Excellent communication skills and a proven ability to solve problems effectively.