Technical / Field Service Technician - (OK and AR Territory)

MetalcraftBrandon, MS, United States

30+ days ago

Job type

Full-time

Job description

Technical / Field Service Technician - (OK and AR Territory)

Job Locations

US-MS-Brandon

Job ID

2025-4080

# of Openings

Category

Sales

Type

Regular Full-Time

Overview

The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class technical service support of various outdoor power equipment products. The region covered by this role includes Oklahoma and Arkansas. In addition, the Field Service Technician will provide training and support to dealers in their specified territory. This position requires up to 75% travel during peak season to fully assist in the diagnosis and repair of Scag Power Equipment products. Travel is required and is otherwise remote.

Responsibilities

Essential duties :

Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory.
Handle Pro-Gold Dealer contacts for specified territory.
Manage and priorities work load demands efficiently.
Communicate with, and assist Scag Territory Sales Managers with service, warranty and parts concerns as needed.
Assist dealers and end users with machine troubleshooting and diagnosis.
Assist dealers and end users with parts questions / concerns.
Provide in-field on site support assistance to dealers - when applicable.
Follow all corporate procedures and objectives while representing Scag Power Equipment.
Complete field reports with information pertaining to issues and resolutions reported in specified territory.
Perform all duties as requested.
Customer Contacts

Assist with customer contacts sent in via social media, email, etc. - when applicable.

Coordinate, manage & distribute of any complaints with technical support staff - when applicable.

Training

Participate in dealer training seminars.

Assist with creation and development of training materials.

Miscellaneous

Assist with improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.

Assist engineering, research and development with field requests as required.

Additional duties as required.

Qualifications

Skills Required :

Must possess excellent communication skills (written, verbal, and presentation);

Must be detailed-orientated, organized, and able to multitask on various projects;

Must be self-motivated and demonstrate the ability to work autonomously;

Works well in a cross-functional team environment, must be a team player and customer focused;

Ability to present to large groups;

Ability to create an environment of trust and always exhibit a positive attitude;

Knowledge of outdoor power equipment, mechanical ability to diagnose machine failures and repair as needed.

Education / Experience :

Associated degree in Technical service or equivalent combination of education and experience in related field;

A minimum of 2-3 years of related experience;

Advanced hydraulic and electrical knowledge including the ability to read and interpret schematics;

High School Diploma.

Job Expectations

Job Expectations :

Enjoy travel up to 75%;

Strong communication skills, oral and written;

Problem-solving skills to diagnose problems with equipment;

Ability to troubleshoot hydraulic, electrical systems and repair as needed;

Ability to work independently, with initiative and self-direction;

Attention to detail to spot issues and complete accurate field reports.

Metalcraft of Mayville is an Equal Opportunity Employer :

Minorities, Women, Veterans, Disabilities

PM17

Create a job alert for this search

Field Service Technician • Brandon, MS, United States

Related jobs

Promoted

Preventative Maintenance Technician

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. Technical / Field Service Technician - (MT, WY, ...Show moreLast updated: 9 days ago

Promoted

Tire and Lube Technician

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Promoted

Maintenance Technician

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Promoted

Technical / Field Service Technician - (OK and AR Territory)

MetalcraftBrandon, MS, United States

Full-time

Technical / Field Service Technician - (OK and AR Territory).Job Locations US-MS-Brandon Job ID 2025-4080 # of Openings 1 Category Sales Type Regular ...Show moreLast updated: 30+ days ago

Promoted

Facilities Maintenance Technician

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Promoted

Brake and Alignment Specialist

MetalcraftBrandon, MS, United States

Full-time

Promoted

Facilities Coordinator

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Promoted

Automotive Technician

MetalcraftBrandon, MS, United States

Full-time

Promoted

Automotive Technician

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Promoted

Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

Metalcraft of Mayville, IncBrandon, MS, United States

Full-time

Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory).The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in c...Show moreLast updated: 30+ days ago

Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

Metalcraft of MayvilleBrandon, Mississippi, United States, 39042

Full-time

Promoted

Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory)

Metalcraft of Mayville, IncBrandon, MS, United States

Full-time

Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory).The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best ...Show moreLast updated: 30+ days ago

Promoted

B-Level Technician

MetalcraftBrandon, MS, United States

Full-time

Promoted

Field Service Technician I

Canon U.S.A., Inc.Ridgeland, MS, United States

Full-time

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know y...Show moreLast updated: 3 days ago

Field Technician

N2N Integrations LLCMadison, MS, US

Full-time

Quick Apply

Company Overview N2N Integrations is an industry leader in providing data system integration, IT infrastructure installation, and solutions. Our team has the combined strength and resources of a lar...Show moreLast updated: 30+ days ago

Promoted

OB / GYN Needed for Locum Tenens Coverage at Facility in Central Mississippi

HealthEcareers - ClientCarthage, MS, USA

Full-time

Job Reference Id : ORD-202113-MD-MS.Dates Needed : Starting Dec 2025, need 2-4 weeks per month covered.Board Certification Required : Yes. A Level II NICU with less than 300 beds is seeking an OB / GY...Show moreLast updated: 2 days ago

Promoted

General Maintenance Technician

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Promoted
New!

Wisconsin Licensed Technician Aid

VirtualVocationsJackson, Mississippi, United States

Full-time

A company is looking for a Technician Aid.Key Responsibilities Monitor, schedule, and troubleshoot IT jobs in Control M mainframe and enterprise environments Provide high-level customer support ...Show moreLast updated: 10 hours ago

Promoted

Brake and Alignment Specialist

Metalcraft of MayvilleBrandon, MS, United States

Full-time

Promoted

Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

MetalcraftBrandon, MS, United States

Full-time

Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory).Job Locations US-MS-Brandon Job ID 2025-4079 # of Openings 1 Category Sales Type ...Show moreLast updated: 30+ days ago