Customer Service Representative and Lending Assistant - Tifton Branch

General Description

The Customer Service Representative and Lending Assistant will assist customers and Lending Officers with various banking requests and will provide exceptional customer service by delivering professional, helpful, high quality service while showing respect and courtesy to proactively build long lasting relationships for our bank.

RESPONSIBILITIES

• Greet and direct customers as they enter the bank.
• Responsible for answering incoming phone calls and assisting customers with their banking needs.
• Uses the opening and closing process for deposit demand accounts and time deposit accounts including checking, and savings accounts, IRA' s, certificates of deposits, and money market accounts.
• Proactively analyzes customer relationships to ensure needs are met.
• Opens, closes, and provides access to safe boxes and files safe box agreements.
• Orders and sells personal and business products for all customers.
• Provides notary service for CBC customers.
• Completes wire forms for domestic and international wires.
• Understands and abides by all security policies and procedures, assists in opening and closing procedures and maintaining security codes, and alarm functions.
• Researches and resolves problems either through direct personal action or referral to customer service manager.
• Maintains current knowledge of all bank products, services, and procedures.
• Utilizes knowledge of products and services, the corporate mission, corporate policies, and procedures in the performance of job responsibilities; Participates in all training opportunities.
• Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information.
• Debit card orders, maintenance, and cancellation.
• Assist Loan Officer(s) with preparation and processing of credit applications and various banking / lending requests.
• Assists with officer(s) exception reports.
• Request appraisals and flood determinations needed for consumer and commercial real estate loans.
• Prepare non-originated application packages.
• Works with attorney's office to order title work and organize closings.
• Adhere to all lending Compliance regulations (TRID, Flood, HMDA, etc.).
• Demonstrates the ability to manage more advanced service issues independently.
• Receive annual online BSA / Compliance training through BAI.
• Assists with any and all duties given by management and / or supervisor.

Commercial Banking Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, gender, sex, religion, national origin, disability, genetic information, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by local, state, or federal law.

Required EDUCATION, EXPERIENCE, & SKILLS

High school diploma or the equivalent required

All applicants must be able to pass the following screens :