Quality Manager

Quality Manager

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do : safety, ambition, optimism, reliability, ownership, diversity, and respect.

The Quality Manager leads and continuously improves the site's Quality Management System (QMS) with a strong focus on customer satisfaction, regulatory compliance, and operational excellence. This role uses coaching, training, and cross-functional collaboration to embed quality into daily operations and foster a culture of continuous improvement. The Quality Manager plays a pivotal role in identifying and driving opportunities for immediate and long-term quality enhancement across the business.

Responsibilities

Responsibilities :

• Lead, maintain, and continuously improve the site's Quality Management System (QMS) to meet ISO 9001 requirements.
• Strengthen customer relationships by improving communication, tracking feedback, and driving resolution of quality issues.
• Conduct root cause analysis and implement corrective and preventive actions (CAPAs) to resolve recurring problems and enhance customer satisfaction.
• Oversee internal audits to identify non-conformities, ensure compliance, and drive continuous improvement.
• Implement and manage effective document control and quality tracking systems, including CRM platforms.
• Provide QMS training to employees across all departments to promote awareness, accountability, and engagement in quality practices.
• Educate the facility on quality guidelines and procedures to ensure consistent understanding and application.
• Support and develop the Quality Team through coaching, mentorship, and technical guidance.
• Work closely with Commercial and Purchasing teams to clarify quality requirements and provide ongoing support in meeting customer and vendor expectations.
• Develop and maintain inspection and testing procedures for incoming and in-process materials to meet customer and internal specifications.
• Maintain calibration schedules and conduct GR&R studies to ensure measurement reliability and accuracy.
• Lead Management Review and strategic quality planning activities to align quality goals with business objectives.
• Analyze quality data and trends to identify risks, guide decision-making, and support continuous improvement initiatives.
• Collaborate with cross-functional teamsincluding Sales, Purchasing, Marketing, and Operationsto provide technical quality support.
• Launch and manage a Continuous Improvement Program to drive staff engagement in process enhancements.
• Participate and engage in continuous improvement initiatives to increase operational efficiency and quality performance.
• Build and maintain strong relationships with key suppliers to ensure quality across the supply chain.
• Promote a culture of Total Quality Management (TQM), transparency, and accountability throughout the organization.
• Support achievement of ISO certification and pursue external recognition for quality excellence.
• Supervise laboratory testing related to product quality and compliance requirements.
• Manage multiple quality projects simultaneously and deliver measurable results.
• Issue customer credits within authority limits and recommend major equipment purchases when needed.
• Partner with HR and Operations leadership to address internal personnel matters and maintain a productive work environment.
• Maintain professional and collaborative relationships across departments to ensure alignment on quality goals.
• Perform other quality tasks as assigned by the Operations Manager.

Qualifications :

Joining Wieland's Team Gives You

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.