Communications - Specialist, Communications

Communications - Specialist, Communications PURPOSE:
Provide a range of communications support from strategic communications planning to execution, including planning events, developing marketing campaigns for those events, and leading other client communications initiatives, including outreach campaigns to drive acceptance of policies and . Draft and edit a variety of communications materials and products, including talking points, leadership communications, marketing copy, newsletter content, and website content. Work independently and contribute to the team in a collaborative, creative environment.

ESSENTIAL FUNCTIONS:
% Effectively write and edit clear, concise communications materials for various audiences, including members, providers, accounts, brokers and internal associates that reflect the business objectives and engage key stakeholders. Understand various communication channels and how best to communicate through each channel (email, print, etc). Independently plan, research, and write copy that is creative, well organized, concise, stylistically appropriate to the audience and purpose, and conforming to department style rules.

% Leads and manages all phases of the communication project life cycle process, which includes monitoring progress, serving as resource to leadership regarding the project, preparing documentation for appropriate management and various committees, preparing staff updates as required for various committees and various levels of management. Acts as liaison across multiple areas to ensure effective and efficient goals, scope, progress and completion of projects.

% Develops SOPs and policies as needed for materials and projects; maintains department inventory and history of materials including dates and reasons materials were created, modified or removed from distribution. Perform quality checks of the department’s SOPs and Policies to ensure templates are consistent and corporate compliance standards are met.

% Works closely with Marketing, Sales and external customers to communicate activities related to various audiences, including members, providers, accounts and brokers. Acts as the point of contact between the client base to ensure all communications provided are thorough, accurate and timely. Initiate ideas to enhance marketing any of our products, membership or insurance services. Take the initiative to keep abreast of pertinent industry trends and competitors.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Communications, Business or related field

Experience: years Communications experience

In Lieu of Education
In lieu of a Bachelor's degree, an additional years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications
Knowledge, Skills and Abilities (KSAs)
Proven project management experience in communications, including the ability to deliver under tight timelines, Advanced
High performing individual with strong standing and good network within the organization, Advanced
Excellent communication (written and verbal) and coaching skills, Advanced
Deep understanding of practices in communication, including producing content for different channels (web, in person, written, video, internal social media, etc.), Advanced

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. EEO:“