ServiceNow Business AnalystTekWissen LLC • New York City, New York, USA

ServiceNow Business Analyst

TekWissen LLC • New York City, New York, USA

18 days ago

Job type

Full-time

Temporary

Job description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide.

Job Title : ServiceNow Business Analyst

Location : New York NY 10017

Duration : 12 Months

Job Type : Temporary Assignment

Work Type : Remote

Job Description / Summary :

The ServiceNow Solutions Analyst plays a key role in supporting clients digital and operational efficiency initiatives by enhancing and maintaining the organizations ServiceNow Service Catalog.
This role functions as a Business Analyst within the ServiceNow platform partnering closely with internal teams across IT and non-IT departments to improve service workflows automate processes and ensure effective catalog and request management.
The Solutions Analyst will serve as a liaison between business stakeholders and technical teams to identify needs design scalable solutions and ensure seamless delivery within the ServiceNow environment.

Key Responsibilities

ServiceNow Platform & Catalog Management

Maintain design and enhance the ServiceNow Service Catalog items across IT and non-IT services.

Collaborate with internal stakeholders to create optimize and automate workflows and service request processes.

Manage incoming tickets through ServiceNow triage requests and ensure timely resolution.

Partner with product owners software engineers and business analysts to translate business needs into technical requirements and workflows.

Ensure that ServiceNow catalog items are well-documented accurate and compliant with organizational policies.

Process Analysis & Improvement

Conduct end-to-end analysis of existing workflows and identify areas for automation and improvement within ServiceNow.

Document business processes using Visio or Lucidchart for workflow visualization.

Support ServiceNow best practices for catalog management service mapping and process optimization.

Contribute to continuous improvement efforts aligned with clients digital transformation goals.

Stakeholder Collaboration

Work directly with internal client stakeholders across departments to gather requirements and ensure successful delivery of catalog and workflow enhancements.

Collaborate with a team of three other analysts distributing work evenly and maintaining consistent service quality.

Communicate effectively with both technical and non-technical users ensuring clear understanding and adoption of new workflows.

Compliance & Governance

Ensure all ServiceNow processes and catalog items comply with data governance security and organizational policies.

Support documentation reporting and audit readiness for ServiceNow workflows and requests.

Required Qualifications

2 4 years of experience in Business Analysis or similar roles within IT Service Management (ITSM) or ServiceNow environments.

ServiceNow Certified System Administrator (CSA) certification mandatory.

Proven experience working with ServiceNow Service Catalog and workflow design / maintenance.

Strong understanding of ITIL or ITSM concepts and best practices.

Proficiency in Visio or Lucidchart for process mapping.

Excellent written and verbal communication skills with experience supporting a diverse user base.

Strong self-management organizational and problem-solving skills; able to work independently with minimal supervision.

TekWissen Group is an equal opportunity employer supporting workforce diversity

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

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Servicenow Analyst • New York City, New York, USA

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