Customer Care Representative III

Customer Service Representative

This position is responsible for providing frontline customer service and support for prospective and existing customers. Issues may be received via emails, incoming customer calls, Market transactions, customer correspondence or internal departments. The agent will work directly with customers, other Vista departments, and Market participants such as ERCOT and both Texas and non-Texas Utilities. This position will diagnose the inquiry / problem and ensure end to end resolution.

Education, Experience, and Skill Requirements

2 + years call center or customer service experience

Good problem-solving skills

Excellent customer service skills

Effective communication skills including verbal and written

Demonstrated skills in a results-oriented production environment; achieving performance objectives

Ability to positively and professionally interact with customers (internal & external) regularly

High School Diploma or equivalent

Key Metrics

Quality Assurance monthly metrics

Meet or exceed Post Call Survey goals

Responsible for achieving productivity and benchmark metrics

Contributory responsibility for achievement of Vistra Retail Scorecard customer experience goal