Referral Representative

Job Description

Job Description

Referral Representative completes customer service tasks that ensure patients and providers have the information and assistance they need and maintain the Organization’s positive reputation.

What makes a good Referral Call Representative?

An effective Referral Call Representative should be great at and willing to listen, as they must regularly listen and empathize with a patient to show they care about their problems and are working to resolve them. Strong Referral Call Representative candidates are also able to handle pressure well, as they may have to handle customers who are frustrated and discouraged about their referral. It’s important for Referral Call Representatives to have positive attitudes to make patients and providers feel better by the end of the conversation.

Benefits :

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education Requirements :

Experience and Skills (Required)

Essential Duties & Responsibilities

Performs a combination, but not necessarily all, of the following duties :

St. John’s Community Health is an Equal Employment Opportunity Employer