Helpdesk Technical Support Specialist

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Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Helpdesk Technical Support Specialist located in our Phoenix or Miramar office

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Phoenix or Miramar office, on a hybrid basis. This role reports to the Helpdesk Supervisor.

Position Summary

The Helpdesk Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.

The available shift for this position is 12 PM - 10 : 30 PM (Phoenix) / 3 PM - 1 : 30 AM (Florida), Tuesday, Wednesday, Friday, and Saturday.

Key Responsibilities

• Resolve complex technical issues at point of contact
• Utilize customer service skills to effectively support a demanding client base
• Assist with other department activities as needed, and perform additional duties and responsibilities as assigned
• Work overtime as needed

Qualifications

Skills & Competencies

Education & Prior Experience

Technology

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individuals race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

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