Heal.me is a SaaS + marketplace for holistic practitioners. We're on a mission to make holistic care primary care!
The medical system is failing the 65% of adults in the US suffering from chronic disease.
People are becoming more health-conscious, and a new era of holistic healthcare — driven by educated consumers — is emerging.
Heal.me is a marketplace and SaaS platform for holistic practitioners. More than 4,000 practitioners use our platform today, and we’ve raised over $3M from early investors in Calm, Headspace, Uber, and MindBody. Our mission: to make wellness primary care.
We’re looking for a Customer Success Specialist to support, engage, and retain our growing community of holistic practitioners after they complete their initial onboarding.
This is a hybrid role that combines customer support, proactive success outreach, and retention work. You’ll answer questions and resolve issues, but you’ll also help practitioners succeed on our platform, encourage deeper adoption of our tools, and step in when someone is considering canceling to help them stay and grow with Heal.me.
This role is ideal for someone who is naturally curious, cares deeply about customer outcomes, and thrives in a fast-paced startup environment where every interaction impacts the company’s growth.
🧑💻 Customer Support: Respond to support tickets, troubleshoot issues, and resolve account or payment-related questions with empathy and accuracy.
📈 Practitioner Success: Proactively reach out to ensure practitioners are fully utilizing our platform — from services and profiles to reviews and booking tools. Occasionally jump on Zoom calls for practitioners who need extra help.
🔁 Retention & Re-engagement: Contact practitioners who are inactive or considering cancellation to understand their challenges, offer solutions, and win them back.
🤝 Education & Enablement: Help practitioners optimize their listings, improve client experience, and increase bookings.
📊 Feedback & Insights: Gather recurring feedback and share insights with our product and growth teams to improve the platform and practitioner experience.
2+ years in Customer Success, Account Management, or Customer Support
Proven experience helping customers adopt products, solve problems, and stay engaged
Strong written and spoken English communication skills (Spanish a plus)
A proactive, self-starting attitude — you don’t just wait for tickets, you look for ways to help
Passion for wellness and alignment with Heal.me’s mission
Comfortable working autonomously and collaborating with a distributed team
$3,000 – $4,000/month (depending on experience and location)
3x/week team breathwork sessions
Holidays + 15 days PTO
Customer Success Specialist - LATAM • Austin
As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone...Show more
Scaled Operations & Success Specialist.Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, l...Show more
Customer Success Manager, Scaled Programs.Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys.With our flexible an...Show more
Help Localytics' enterprise customers drive great customer experiences across their apps.This means supporting their use of our analytics and messaging software to understand customer behavior, bui...Show more
Channel Fusion is transforming from a services-heavy channel marketing company into a product-led organization while retaining 30+ enterprise clients.We're introducing a Customer Success function f...Show more
Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to hitting goal metrics in the areas of lead generation, lead nurture, sales, and retentio...Show more
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.Our mission is simple: build strong and diverse commu...Show more
Method has built the most modern way to connect to consumer financial accounts.Combining real-time liability connectivity with instant payment execution, Method's API is designed to make it easy fo...Show more
NinjaOne Customer Success Manager.As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers.Through ...Show more
Join the Legal Tech Revolution at Litera.Are you ready to shape the future of how law is practiced? At Litera, we're on a mission to Raise The Bar for the legal profession by delivering transformat...Show more
Customer Success Manager/Implementation Consultant.As a Customer Success Manager/Implementation Consultant at Stampli, you will lead customers through successful onboarding, acting as a trusted adv...Show more
Location: Remote (US) / Austin, TX (Hybrid) Team: Customer Success & Growth | Reports to: Senior Director, Customer Success & Growth.MirrorWeb is an intelligent communications supervision platform ...Show more
Commercial Customer Success Manager.Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.We're looking for a Comme...Show more
As a Virtual Customer Care Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, cha...Show more
At Anchor, we're transforming B2B payments with our innovative, automated billing and collections platform.By simplifying financial workflows, we enable businesses to focus on what they do best.Our...Show more
As a Telecommute Customer Success Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via...Show more
A leading cloud-based platform seeks a Head of Partnerships, LATAM.This role focuses on building and scaling the partner ecosystem across Latin America, driving revenue through strategic alliances ...Show more
Digital Customer Success Manager (CSM).We're seeking a proactive and organized Digital Customer Success Manager (CSM) to support and grow a large book of customers through one-to-many engagement.Th...Show more
