Driver Support Specialist - Byron Center, MI

Martin Transportation Systems (MTS) is currently hiring full-time Driver Support Specialist for our breakdown division. This position is great for someone with mechanical knowledge of both tractors and trailers as well as basic computer / office skills.

The Driver Support Specialist will be responsible for coordinating on-the-road equipment breakdowns and scheduling the equipment for quick and cost-efficient repairs. Applicants will be working closely with drivers to ensure proper procedures and notifications are followed. Practical knowledge of tractor trailer repair and basic FMCSA regulations are a must. Previous experience in the transportation industry is preferred.

This is not a remote position.

Responsibilities include (but are not limited to) :

• Assist drivers with breakdown needs, accidents and emergencies by either routing them to terminals or coordinating roadside repairs.
• Arrange breakdown services by locating authorized vendors within proximity to ensure minimum wait time, competitive pricing and quality repairs.
• Communicate any service disruptions and route changes due to down equipment.
• Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed.
• Maintain contact with vendor(s) during repair to ensure specific requirements are being met.
• Update all parties regarding progress toward completion of repairs.
• Coordinate payment methods to vendors.

Requirements :

Shifts available : Nights

Weekends

2nd shift

Full benefits package as well! Apply for details!!