Robotics Automation Operator : Partner Onsite Support
Fulfil is redefining the grocery supply chain with proprietary robotics and automation technology designed for high speed grocery fulfilment while reducing waste and emissions at every step. Backed by world-class investors and led by a seasoned team, we are building systems from the ground upand deploying them to solve real-world problems.
We are hiring a Robotics Automation Operator to join our onsite team and support the daily operation and evolution of our automated grocery packing system. In this role, you'll contribute directly to system performance, assist engineering and product teams in launching new features, and provide white-glove support to our partners onsite. This is a chance to gain early experience inside a fast-moving robotics company, with direct exposure to hardware, software, and operations working as one.
What You'll Do
- Monitor real-time performance of Fulfil's robotic automation system during live operations
- Provide white-glove, high-touch support to our onsite partners, ensuring they feel confident, informed, and supported throughout their workday
- Communicate partner needs and observations clearly to engineering, operations, and product teams
- Help cross-functional teams execute initiatives tied to system performance, reliability, and partner enablement
- Document findings and feedback with clarity and detail for both onsite and remote teams
- Contribute to a service-oriented operational culture grounded in responsiveness and ownership
- Assist with projects such as product onboarding, testing, and validation workflows as new SKUs and improvements are introduced into the system
What We're Looking For
Reliable, self-motivated, and ready to take ownership in a live-autonomous environmentProfessional presence with a customer-first mindsetyou bring care and attention to every interaction, especially with partnersAbility to work early mornings, late nights, weekends, and holidays as part of an extended site coverage scheduleQuick learner who thrives on feedback, iteration, and the pace of a startup environmentClear communicator who contributes positively to team culture and cross-team collaborationStrong attention to detail and ability to maintain calm, focused execution under pressureDriven to go the extra mile, strong desire to cultivate your skillset for the future of automation and roboticsComfortable working with computers, learning new software, and performing updated proceduresBonus Experience (Not Required)
Working with or around automation, robotics, or industrial equipmentSupporting system rollouts, QA processes, or operational pilotsExperience in grocery, retail, field support, or high-end customer serviceFamiliarity with tools like Slack, JIRA, or digital workflow systemsEnergized by the challenge of scaling-operations and open to relocating in the future if the right opportunity arisesWhat You'll Get
Early-stage experience at a fast-scaling robotics startupEquity participation in a mission-driven company Full medical, dental, vision, and 401K benefitsSupportive team culture built on feedback, accountability, and iterationThe opportunity to build trust directly with users while contributing to the success of live automation systemsThis is an onsite job at Plymouth Meeting, PAThis is a part time job. $21+ / HR + EquityIf you bring consistency, curiosity, and care to your work, and you're excited to help new technology succeed in the real worldwe'd love to hear from you. Please respond with your resume and a quick note why you and your experience would be a good fit.
This is a standing job posting. Fulfil Solutions Inc. will respond to inquiries as capacity allows during active hiring periods. We appreciate your interestplease don't be discouraged if you don't hear from us right away, as we review applications periodically while we continue to grow.