General Manager

Job Details

• Level: Management
• Job Location: RGL SEA - Renton, WA 98057
• Position Type: Full Time
• Salary Range: $130,000.00 - $165,000.00 Salary/year

General Manager

• Job Type: Full-Time (On-site)
• Location: Renton, WA
• Salary Range: $130,000 - $165,000 Annual Salary Range

The General Manager is responsible for the safe, compliant, and profitable operation of the Station. This senior leadership role oversees all operational, administrative, and commercial activities, ensuring alignment with Radiant Global Logistics’ policies, processes, and strategic objectives.

The General Manager has full accountability for station performance, including sales growth, cartage, international and domestic freight forwarding, financial results (P&L), and employee development. Success in this role is measured through budgeting accuracy, operational metrics, customer satisfaction, and the ability to lead high-performing teams that consistently exceed expectations.

Key Responsibilities

Leadership & People Management

• Recruit, train, develop, and retain employees to meet department and organizational standards.
• Provide ongoing performance management, including coaching, disciplinary actions, terminations, and compensation recommendations.
• Assign and prioritize work related daily operations and special projects to the team.
• Communicate relevant industry, operational, and company updates to leadership and team members.
• Develop and manage station staffing plans and labor budgets.
• Review, approve, and monitor employee timekeeping and attendance.

Operational & Business Management

• Establish and enforce operational standards related to ROI, cost control, waste reduction, quality, safety, and on-time delivery.
• Develop and implement operational policies covering shipping and receiving, capacity planning, materials usage, productivity, safety, customer satisfaction, and employee relations.
• Lead and grow a sales organization capable of achieving revenue targets and expanding Radiant’s service offerings.
• Design and execute strategic business plans that grow the customer base and increase profitability.
• Build and lead a strong operations management team capable of delivering freight forwarding and cartage services.
• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and employee engagement.
• Develop and execute the Annual Operations Business Plan in alignment with sales, marketing, finance, and administrative objectives.
• Manage the station’s operating budget and ensure compliance with company financial policies.
• Educate department managers on financial accountability and budget management.
• Ensure company-wide compliance with safety, regulatory, and operational policies.
• Perform other duties as assigned.

Qualifications

Education and Industry Knowledge

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, logistics or international trade is preferred.
• Minimum of 4 years’ experience in logistics.
• Minimum of 5 years’ experience in a management or leadership role.
• Freight Forwarding experience strongly preferred.
• Strong understanding of market conditions and revenue drivers.

Technical Skills

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Working knowledge of Transportation Management Systems (TMS), such as SAP or CargoWise.

Business & Professional Skills

• Strong customer service orientation (internal and external).
• Excellent verbal and written communication skills.
• Proven problem-solving and decision-making capabilities.
• Strong negotiation and analytical skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Ability to travel domestically and internationally as needed.
• Valid driver’s license required.

Leadership Skills

• Demonstrated ability to lead, motivate, and develop teams.
• Positive, proactive, and patient leadership style.
• Ability to build trust and credibility across all levels of the organization.
• Ability to anticipate trends and position the station for success.
• Proven ability to act as a positive ambassador for a company within the industry.

Work Schedule

• Full time schedule, minimum of 8 hours per day.
• Flexibility required to meet business and operational demands.

Work Environment

• Moderate noise level typical of an office and warehouse setting.
• Climate controlled office environment.

Physical Demands

• Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
• Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.

Communication & Contacts

Internal

• Operations General Manager
• Operations Managers, Supervisors, and Coordinators
• Sales Teams
• Administrative and Support Staff

External

• Customers
• Carriers, drivers, and owner-operators
• Warehouses and distribution centers
• Shippers and suppliers
• Insurance adjusters and appraisal companies
• Outsourced service providers

Compensation & Benefits

Salary Range: $130,000 - $165,000 Annual Salary Range

Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.

Additional Compensation: Eligible for incentive bonus programs.

Featured Benefits

• Medical, Dental, and Vision insurance (employee and family coverage)
• Company-paid basic life insurance
• Short-Term & Long-Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front-loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 7 paid holidays per year
• Employee Assistance Program (EAP)

About Radiant

Radiant Logistics, Inc. (www.radiantdelivers.com) (NYSE American: RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.

As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!

Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.