Airport Operations Crew Seasonal PT
Location : Ronkonkoma, NY, US, 11779
Position Title : Airport Operations Crew - Seasonal PT
Position Summary : The Airport Operations Seasonal Crew provides award-winning customer service to customers in the airport. The Seasonal Crew works, due to operational needs, on a temporary basis (maximum 1,000 hours per year). The crewmember checks-in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.
Essential Responsibilities :
- Provide exceptional customer service
- Conduct check-in process for customers via computer
- Verify customers' personal identification
- Tag, lift, and handle customer luggage
- Announce flight arrivals, departures, and pre-boarding information via the public address system
- Communicate with our customers to keep them constantly informed
- Offer ancillary products to our customers such as "even more speed" and "even more space"
- Coordinate various duties with coworkers and other departments to ensure proper handling of customers
- Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
- Operation of airport equipment, e.g. customer enplaning / deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
- Assist customers with special needs, e.g. customers who need assistance in boarding
- Crewmembers will be required to perform and / or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
- Ensure and maintain a safe environment and operation
- Other duties as assigned
Minimum Experience and Qualifications :
High School Diploma or General Education Development (GED) DiplomaAt least eighteen (18) years oldOne (1) year of customer service, volunteer or sales experienceStrong interpersonal and listening skillsCandidates must complete an assessment that evaluates the job qualifications / characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically based scoring.Complete fluency in written and spoken EnglishMust be able to adhere to JetBlue Uniform Policy Manual StandardsAble to travel and / or work variable hours, flexible shifts, including holidays and weekendsExperience using a mouse, computer, keyboard and basic word processing, email and office applicationsMust be able to use handheld radios and microphones to communicate with operations and make all terminal announcementsMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeExperience performing under pressure and within fixed time constraintsDepending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standardsDepending on location, may need to acquire and maintain a United States Customs ClearanceAvailable for overnight travel (10%)Must pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipFor internal candidates, good standing in attendance performance and safetyPreferred Experience and Qualifications :
Two (2) years of customer service, volunteer or sales experienceKnowledge of customer service principles and practicesExperience working with various forms of payment (cash, credit cards, travelers' checks, etc.)Previous airline experienceBilingual skillsCrewmember Expectations :
Regular attendance and punctualityAbility to work flexible hours including holidays / weekends / and overnight shiftsAble to make occasional trips to other locations for training or temporary assignmentAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and FunPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and / or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilitiesThe use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.Equipment :
Computer and other office equipmentPublic Address SystemJet bridge and / or air stairs (customer enplaning / deplaning equipment)Handheld radiosFree-standing computer kiosks used to identify and process customer reservationsLight Emitting Diode (LED) screens and signsWork Environment :
Airport environmentSubject to weather and elevated noise levels within airportsAbility to stand for an extended period of timePhysical Effort :
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and / or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.Compensation :
The starting based pay for this position is $18.32 per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.
Nearest Major Market : Long Island
Nearest Secondary Market : New York City