Talent.com
Client Services Manager

Client Services Manager

Blavity Inc.Los Angeles, CA, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea : enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary : Blavity is looking for a creative and service-oriented Manager of Client Services (CS) to oversee the planning and execution of our client’s branded campaigns. They will serve as the primary point-of-contact for large scale activations, tentpole and digital campaigns. and oversee execution with the support of CS Associates and Coordinators. This position actively collaborates with key stakeholders to identify creative, establish workflows, assess resource needs, scope and meet timelines, and ensure our digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating the client’s voice and vision into engaging digital and experiential campaigns to meet stated goals. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold a high attention to detail and organization.

This is a Full-Time position which reports directly into the Director of Client Services.

Responsibilities

  • Manage large-scale activations, tentpole and digital campaigns, representing Blavity as the primary CS contact post-sales, positioning yourself as a trusted advisor to your customer portfolio.
  • Collaborates with Sales to understand the campaign scope, KPIs, and possible renewal / upsell opportunities.
  • Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams.
  • Skillfully navigate challenging customer conversations in the spirit of satisfying the needs of both the customer and Blavity (e.g. scope creep or additional requests).
  • Oversee brand voice guidelines for your campaigns, acting as the final sign-off point for ensuring consistency in style, quality, and tone across all channels.
  • Manages account profitability by distilling key insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.
  • Proactively identify and share upsell / cross-sell opportunities within the portfolio to the Sales team, leveraging your deep understanding of Blavity’s product offerings and customer insights.
  • Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and / or thought leadership for our customers.
  • They will also serve as a mentor to coordinators.

Performs other related duties as assigned.

Qualifications

  • Experience : 4+ years customer-facing experience at a media agency and / or publisher, managing digital advertising strategy for a portfolio of brands.
  • Other Experience : . Proven experience delivering engaging, on-brand campaigns across digital, social and experiential (portfolio required).
  • Education : Undergraduate degree preferred.
  • Technologies : Experienced with using Powerpoint, Word, Excel and Asana to convey ideas and compelling stories.
  • Other Skills / Competencies :
  • Ability to handle the stress of multi-tasking and effectively managing multiple high-pressure deadlines; skilled at simultaneously managing at least 5+ live campaigns.

  • Strong eye for design / copy, and skilled at aligning the Blavity brand with the Customer brand.
  • Deep understanding of how to extract and interpret data in order to build actionable customer insights through storytelling (advanced PPT skills required).
  • Cultivates networks and fosters excellent customer service.
  • Plans and organizes with ease.
  • Empowers others to drive for results and have high work standards.
  • Brand Ambassador.
  • Excellent communication skills.
  • Preferred Interest : A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.
  • Details :

  • This is a fully remote role, U.S.- based role. Occasional travel may be required.
  • Candidates must be authorized to work in the U.S.
  • Candidates must be available to work in 75% alignment with the Pacific Time Zone.
  • The annual salary range for this role is $70k - $80k.
  • Powered by JazzHR

    HAjJUrATa6

    Create a job alert for this search

    Client Service Manager • Los Angeles, CA, US

    Related jobs
    • Promoted
    Client Services Manager

    Client Services Manager

    TatariLos Angeles, CA, US
    Full-time
    Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds moreto grow their business using linear and st...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Client Services Manager - Enterprise

    Senior Client Services Manager - Enterprise

    TatariLos Angeles, CA, US
    Full-time
    Senior Client Services Manager - Enterprise.Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds mo...Show moreLast updated: 10 days ago
    • Promoted
    Senior Client Services Manager

    Senior Client Services Manager

    TatariLos Angeles, CA, US
    Full-time
    Senior Client Services Manager.Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds moreto grow the...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Coordinator

    Client Services Coordinator

    Lincoln Property CompanyEl Segundo, CA, US
    Full-time
    The Client Services Coordinator position reports directly to the CAS Advisory & Transactions Operations Lead and will provide day-to-day management of key processes, including operational suppo...Show moreLast updated: 3 days ago
    Client Services Manager

    Client Services Manager

    Blavity Inc.Los Angeles, CA, US
    Full-time
    Quick Apply
    Black millennials to tell their own stories.Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through origi...Show moreLast updated: 25 days ago
    • Promoted
    Client Services Specialist (Theaters and Residencies)

    Client Services Specialist (Theaters and Residencies)

    AXSLos Angeles, CA, US
    Full-time
    Client Services Specialist (Theaters and Residencies).AXS connects fans with the artists and teams they love.Each year we sell millions of tickets to thousands of incredible events from concerts a...Show moreLast updated: 30+ days ago
    • Promoted
    Account Manager III, Client Service Management

    Account Manager III, Client Service Management

    Kaiser PermanentePasadena, CA, US
    Full-time
    Account Manager III, Client Service Management.In addition to the responsibilities listed above, this position is also responsible for facilitating meetings with internal and external stakeholders ...Show moreLast updated: 6 days ago
    • Promoted
    Client Services Specialist

    Client Services Specialist

    CBRE GroupEl Segundo, CA, US
    Full-time
    Service line : Advisory Segment.Areas of Interest : Sales Support.Location : El Segundo - California - United States of America. Equal Employment Opportunity : CBRE has a long-standing commitment to pro...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Specialist (Theaters and Residencies)

    Client Services Specialist (Theaters and Residencies)

    AEG WorldwideLos Angeles, CA, US
    Full-time
    Accepted file types : pdf, doc, docx, txt, rtf.Accepted file types : pdf, doc, docx, txt, rtf.Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Client Relationship Support- Newport Beach, CA

    Manager, Client Relationship Support- Newport Beach, CA

    Charles SchwabBalboa, CA, US
    Full-time
    Position Type : Regular Your opportunity At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” a...Show moreLast updated: 1 day ago
    • Promoted
    Lead Client Success Operations Manager

    Lead Client Success Operations Manager

    Automatic Data ProcessingLa Palma, CA, US
    Full-time
    Lead Client Success Operations Manager.ADP is hiring a Lead Client Success Operations Manager.In this role, you will be responsible for designing, implementing, and enabling Client Success solution...Show moreLast updated: 30+ days ago
    • Promoted
    Entertainment Client Services Manager

    Entertainment Client Services Manager

    East West BancorpBeverly Hills, CA, US
    Full-time
    Entertainment Client Services Manager.East West Bank is currently seeking an Entertainment Client Services Manager who will be responsible for supporting the bankers within the Entertainment Depart...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Manager, Growth

    Client Services Manager, Growth

    TatariLos Angeles, CA, US
    Full-time
    Client Services Manager, Growth.Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds moreto grow th...Show moreLast updated: 9 days ago
    • Promoted
    Client Solutions Manager

    Client Solutions Manager

    Meta PlatformsLos Angeles, CA, US
    Full-time
    The Client Solutions Manager for Meta's Global Business Group is a strategic solution-driver who puts our customers at the core of everything we do. In this role, you will lead key client relationsh...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Coordinator

    Client Services Coordinator

    LincolnEl Segundo, CA, US
    Full-time
    The Client Services Coordinator position reports directly to the CAS Advisory & Transactions Operations Lead and will provide day-to-day management of key processes, including operational support, ...Show moreLast updated: 3 days ago
    • Promoted
    Private Client Manager II

    Private Client Manager II

    Bank of AmericaLos Angeles, CA, US
    Full-time
    Bank Of America Private Bank Relationship Manager.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.We do this by drivi...Show moreLast updated: 30+ days ago
    • Promoted
    Client Operations & Servicing Associate

    Client Operations & Servicing Associate

    PIMCONewport Coast, CA, US
    Full-time
    PIMCO Client Reporting Associate.PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Client Service Manager, Beverly Hills

    Client Service Manager, Beverly Hills

    Veronica BeardLos Angeles, CA, United States
    Full-time
    Overview : The Client Service Manager is responsible for maximizing sales and client business through leading the utilization of the VB client journey in-store, clienteling initiatives, and the cons...Show moreLast updated: less than 1 hour ago
    • Promoted
    Client Service Manager

    Client Service Manager

    VCA Animal HospitalsLos Angeles, CA, US
    Full-time
    Client Service Manager (Floor Manager).Salary : $68,640$75,000, depending on experience Location : VCA West Los Angeles Animal Hospital Los Angeles, CA. VCA West Los Angeles Animal Hospital is an AAH...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Premier Client Services Associate

    Senior Premier Client Services Associate

    East West BancorpPasadena, CA, US
    Full-time
    Senior Premier Client Services Associate.We are currently seeking a Senior Premier Client Services Associate.The Client Services Associate will under supervision, provide service and portfolio supp...Show moreLast updated: 30+ days ago