Sr. Manager, People Applications

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Sr. Manager, Enterprise Applications (HRIS) to lead our Workday strategy and operations! In this critical cross-functional leadership role, you'll own the vision, roadmap, and day-to-day health of Workday across Human Capital Management (HCM) and adjacent modules, while developing a high-performing team of Business Analysts and Integration Analysts. You'll partner closely with People Operations, Talent Acquisition, Total Rewards, Payroll, Finance, IT, and Legal to deliver scalable solutions, high-quality data, and reliable integrations that enable business decisions and a great employee experience.

As a people-focused leader with strong project management and facilitation skills, you'll drive the evolution of our Workday platform, champion process improvements, and ensure compliance and operational excellence as PagerDuty continues to grow.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture.

This role is expected to come into our San Francisco office at least 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

Set the Workday product vision and multi-quarter roadmap, aligning technology initiatives with People and business objectives. Oversee the end-to-end delivery of Workday system initiatives from requirements gathering through launch and post-launch support.

Lead, mentor, and develop a high-performing team of Business Analysts and Integration Analysts, fostering a culture of continuous improvement, collaboration, and operational excellence. Establish working norms, documentation standards, and knowledge management practices.

Direct hands-on configuration and optimization of Workday, including core HCM and key modules such as Advanced Compensation, Absence, Talent, Time Tracking, Payroll, and Benefits. Leverage Workday's business process framework, calculated fields, EIB, and core reporting to deliver scalable solutions.

Own governance for Workday change intake, prioritization, and release management, including design reviews, test plans, user acceptance, and production cutovers. Serve as the senior Workday subject matter expert for new features, bi-annual releases, and optimization opportunities.

Manage the Workday security model and access controls, partnering with audit on SOX, GDPR, and data privacy requirements. Ensure robust change management and compliance with security, regulatory, and audit requirements, maintaining comprehensive documentation for business objectives, use cases, system specifications, integrations, and customizations.

Direct the Workday integrations portfolio with internal and external systems, overseeing architecture, monitoring, error handling, and vendor coordination. Support data integrations and automation efforts across the people organization.

Drive data quality, reconciliation, and master-data stewardship practices within Workday. Define and monitor SLAs for issue resolution and ensure high-quality, reliable data to enable business decisions.

Guide stakeholder communication and change management for Workday, including training, release notes, and self-service enablement. Lead productive meetings, workshops, and requirements gathering sessions, translating complex technical concepts into business terms.

Stay current with Workday and related HR technologies to recommend and implement best-in-class solutions. Identify and recommend key technologies to support and improve business processes across the people organization.

Basic Qualifications

3+ years of people management experience in IT, HR Systems, or a related field, with 2+ years of hands-on experience with Workday configuration, security, and reporting across multiple modules.

Strong background in HR, IT, or related fields, with deep knowledge of Workday business process framework, calculated fields, EIB, and integrations.

Experience managing teams responsible for Workday and other HR application portfolios, including system integrations and vendor partners.

Experience developing multi-year technology roadmaps and strategic planning for Workday and other enterprise HR applications, with familiarity with AI tools and their application in HR systems automation and process improvement.

Excellent communication, stakeholder management, and problem-solving skills, with the ability to speak "HR" and translate between technical and business stakeholders.

Experience working in a SaaS or publicly traded company environment.

Preferred Qualifications

Hands-on expertise with Workday security, business process framework, calculated fields, EIB, and core reporting.

Familiarity with compliance and controls such as SOX, GDPR, and data privacy practices as they relate to Workday.

Bachelor's degree in Computer Science, Information Systems, Human Resources, or a related field, or equivalent experience.

The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Location restrictions : Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact : Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off : 20 hours per year

Company-wide hack weeks

Mental wellness programs

• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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