Patient Access Supervisor

Job Description

Job Description

We are looking for an experienced Patient Access Supervisor to join our team in Merced, California. In this contract to hire position, the Patient Access Supervisor will play a vital role in overseeing patient access operations, ensuring seamless processes, and delivering exceptional customer service. The Patient Access Supervisor is an excellent opportunity to contribute to the efficiency and quality of healthcare services in a dynamic and collaborative environment.

Responsibilities :

• Lead and guide patient access staff, ensuring adherence to policies and procedures while fostering a positive work environment.
• Develop and manage staff schedules to optimize workflow and maintain cost-effective operations.
• Provide technical expertise and serve as a resource for team members and management on patient access procedures.
• Oversee and participate in the training and onboarding of new employees, ensuring compliance with organizational standards and policies.
• Address and resolve customer complaints and issues promptly, coordinating with other departments to achieve effective solutions.
• Monitor and evaluate staff performance, providing feedback and implementing development plans as needed.
• Maintain accurate and organized documentation, ensuring compliance with HIPAA and other privacy regulations.
• Collaborate with management to redesign and improve patient access processes and systems, enhancing service quality and staff productivity.
• Manage the ordering of supplies and ensure the work environment is organized, efficient, and well-maintained.
• Support patient access functions across multiple facilities as needed, ensuring seamless service delivery.
• Proven experience in a supervisory role within patient access or a similar healthcare-related field.
• Strong knowledge of patient access services, including electronic medical records, scheduling, and hospital admissions.
• Familiarity with medical terminology, HIPAA compliance regulations, and health insurance concepts such as HMO and EOB.
• Proficiency in using documentation, reporting, and monitoring tools, as well as Microsoft Word.
• Demonstrated ability to provide effective training, coaching, and performance management to staff.
• Excellent problem-solving skills with a focus on delivering exceptional customer service.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
• Flexibility to work varying hours or an on-call schedule as required.