Claims Advocate Manager

Claims Advocate Manager

Are you a champion of exceptional client experiences, skilled in transforming the client journey into a beacon of empathy and efficiency in the legal landscape? Do you have the creative vision to reinvent client engagement, blending legal landscape and experience acumen with innovative outreach strategies? Can you navigate the intricate dynamics of a legal firm, orchestrating the synergy between legal teams, administrative staff, and external partners to align with client success expectations? Is your approach to client experience underpinned by a blend of strategic thinking and heartfelt empathy? Final question : When faced with a challenge, do you get excited or run away? IMPORTANT : TO APPLY If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply : Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

Tabak Law is a rapidly expanding Social Security Disability, Veterans' Benefits, Workers' Compensation, and Personal Injury law firm, serving clients across the U.S. Founded by Attorney Fred Tabak (40+ years of legal experience), the firm has helped secure nearly $300 million in benefits and compensation for over 20,000 clients. With a strong value system built on empathy, innovation, unity, growth, thriving, and service, Tabak guides clients "From Hardship to Hope".

Tabak Law maintains a nationwide network of skilled attorneys and is committed to elevating client dignity, restoring justice, and empowering lives. Their blog, testimonials, and accessible resources reflect their dedication to client education, transparency, and excellence.

What you'll do :

• Department Oversight & Scaling - Manage daily operations for a 1520 person team, double the current caseload (~3,000 active cases), ensuring structure, resilience, and fast-paced execution.
• Client Experience & Quality Control - Champion Tabak's mission of empathy and efficiency. Audit files and calls to ensure accuracy, compliance, and best-in-class client interactions.
• Team Leadership & Development - Recruit, train, coach, and support team leads. Deliver performance reviews, mentorship, and corrective actions as needed. Model a no-ego, highly accountable leadership style.
• Metrics & Performance Management - Track KPIsdaily tasks, phone call activity, case loads, case revenue, etc. Prepare and present weekly performance reports to senior leadership.
• Escalations & Compliance - Manage client escalations and ensure all deadlines and compliance requirements are met without compromise.
• Process Design & Implementation - Create intake structures, call center-like workflows, audit protocols, and incentive systems. Develop and refine onboarding, training, and QA processes.
• Collaboration with Leadership - Work closely with Kristin Dow and Monica Irelan Karas to implement direction in a dynamic, high-energy department full of evolving structures and responsibilities.

What we're looking for :

Why you should work here :

Additional perks :

The Claims Advocate Manager will lead and transform the Claims Advocate department at Tabak Law's Racine, WI office. As a pivotal leader, you will implement structured processes, oversee team performance, and ensure top-tier client service in a high-volume, fast-paced environment.