Medical Assistant

Job Description

Job Description

Salary :

Reports To : Nurse Manager

Location : Caroline Clinic, Cathedral Clinic, Reed Family Clinic

Overview

The Medical Assistant plays a critical role in supporting both the clinical and front office operations of Healthcare for the Homeless Houston (HHH). This position provides direct support to licensed medical providers and serves as a welcoming first point of contact for patients accessing care. The Medical Assistant is responsible for assisting with patient intake, registration, basic eligibility screening, clinical tasks, and care coordination for individuals experiencing homelessness. This role is instrumental in ensuring a trauma-informed, patient-centered, and efficient care environment.

Duties and Responsibilities

Clinical Support

• Prepares exam rooms and patients for visits using correct infection control procedures.
• Collects and documents vital signs, medical history, and chief complaint.
• Assists with medical exams and minor procedures.
• Performs phlebotomy and point-of-care (CLIA-waived) testing in accordance with protocols.
• Administers immunizations and clinic-administered medications as ordered by a licensed provider
• Cleans and sterilizes equipment and re-usable instruments following infection control standards.
• Coordinates patient flow to minimize wait times and support timely provider care.
• Accurately and timely documents clinical information and services provided in the Electronic Health Record (EHR), including nurse visits and all tests and clinic-administered medications. Maintains a clean, organized, and well-stocked clinical and front desk area, adhering to clinic protocols.
• Monitors inventory of medical and administrative supplies; alerts supervisor of supply needs.
• Participates in daily team huddles and contributes to process improvement and quality initiatives.
• Adheres to all HHH policies, procedures, and regulatory requirements, including HIPAA, OSHA, HRSA, and FTCA compliance.
• Attends annual trainings and participates in all appropriate clinic-based check offs

Front Desk and Patient Navigation

Support HHH Mission

Minimum Qualifications

Preferred Qualifications