Client Enrollment Specialist

Job Description

Job Description

Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy for individuals with autism. We support thousands of families across ten states and are rapidly expanding to meet the growing demand for high-quality care. Every day, our team is committed to making each moment meaningful—for our clients and for each other.

The Client Enrollment Specialist (CES) plays a key client-facing role, coordinating with families, health insurers, and internal teams to ensure a smooth and supportive onboarding experience. From first contact through service launch, the CES guides clients through every step of the process with professionalism, efficiency, and care.

We're seeking a proactive and detail-oriented professional with experience in client service and project coordination. This role requires fluency in both Spanish and English, and a strong ability to troubleshoot issues and keep multiple processes moving forward simultaneously.

The position is full-time and remote (~35-40 hrs / week) but does require a quarterly in-person meeting in Orlando, FL.

$20-23 per hour DOE

Key Responsibilities

• Serve as the primary point of contact for new clients during the intake and onboarding process
• Collect and manage client data to facilitate insurance authorizations, service setup, and payment processing
• Communicate clearly and professionally with clients, insurers, and internal teams to ensure accurate and timely information sharing
• Troubleshoot issues creatively and independently as they arise
• Prepare, collect, and submit documentation to health insurance payers, including authorizations, agreements, and contracts
• Support cross-functional projects and periodic service audits
• Build expertise in Kyo's practice and project management platforms; assist teams with technical or process-related questions
• Maintain accurate tracking of client onboarding steps within internal systems
• Perform other related duties as assigned

Qualifications

Physical Requirements

Why Join Kyo?