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IT Support Analyst
IT Support AnalystGeorgia Institute of Technology • Statesboro, Georgia
No longer accepting applications
IT Support Analyst

IT Support Analyst

Georgia Institute of Technology • Statesboro, Georgia
30+ days ago
Job type
  • Full-time
Job description

The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

Responsibilities

  • Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
  • Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practice
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
  • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
  • Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
  • Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
  • Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information

Required Qualifications

Educational Requirements

  • High School Diploma or equivalent

Preferred Qualifications

Preferred Educational Qualifications

  • Bachelor's Degree

Preferred Experience

  • One (1) year experience in related work, including customer service experience

Proposed Salary

$19.23 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

  • Resume
  • Cover Letter
  • Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

  • Consistently exhibit engaging customer service
  • Ability to support various constituencies served by the University
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Ability to learn and adapt to new technologies
  • Capacity for quick response to customer needs
  • Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues
  • Ability to use independent judgment
  • Ability to work independently as well as in a team
  • Ability to manage multiple projects, meet deadlines and adapt to frequent change

KNOWLEDGE

  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
  • Knowledge of application servers and installed information systems
  • Knowledgeable about hardware and software, integrated systems, and event driven programs

SKILLS

  • Effective communication (verbal and written), organizational and human relations skills
  • Effective, problem-solving, time management, analytical, and detail orientation skills

Apply Before Date

May 15, 2026

Application review may begin as early as April 10, 2026.

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IT Support Analyst • Statesboro, Georgia

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