Director of Transitional Services (Admission's & Marketing Coordinator)

Director of Transitional Services Job Description

Our dynamic organization is looking for a detail-oriented, self-motivated individual to manage facility census through relationships with insurers, hospitals, physicians and community organizations, to generate patient referrals and admissions.

Duties and Responsibilities

• Has primary responsibility for satisfaction for Transitional Rehab patients.
• Achieves facility census goals and annual budget projections.
• Serves as a liaison between the facility and referral sources including, but not limited to, hospitals, physicians, community organizations and home health agencies.
• Develops objectives and strategies to maximize short and long-term admissions utilizing key referral sources.
• Serves as a liaison between the facility and patients / family members with a specific focus on customer service.
• Works with interdepartmental team to coordinate screening and admission of patients to the facility.
• Collects and distributes facility statistics for internal and external purposes.
• Provides feedback to interdepartmental teams on process improvement and customer service successes and challenges.
• Conducts appropriate research and analysis of local market and current market trends.
• Maintains effective and timely communications with facility administrator, designated team members and key referral sources.
• Takes initiative; looks for opportunities to improve patient experience, validate our differentiation to referral partners and improve our outcomes.
• Develop and spearhead facility’s customer service initiatives.
• Conducts facility tours for prospective patients, families and other guests as needed.
• Participate / attend required facility meetings and other meetings as deemed appropriate by facility Administrator.
• Maintains knowledge base of Medicare, Medicaid and private insurance reimbursement, processes and policies.
• Manages all daily activities within facility as deemed necessary by Facility administrator.
• Effectively networks with appropriate referral sources.
• Establish facility as a community educational resource.
• Maintains extensive “referral partner” email distribution lists.
• Presents program results to both internal and external customers.
• Conduct appropriate marketing functions to establish facility as a market leader.

Ideal candidate will have experience in healthcare or pharmaceutical sales with an emphasis on general surgeons and orthopedic practices.