Account Supervisor

Job Description

Job Description

Direct Agents is seeking an experienced Account Supervisor to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side), exceptional communication skills, and a passion for driving client growth while inspiring and motivating a team.

This role pays $100k-110k depending on experience, plus a bonus structure.

THE ROLE

Client Relationship Management

• Supervise and manage assigned client accounts, building effective communication and strong working relationships.
• Serve as a day-to-day contact for clients, ensuring their inquiries, concerns, and requests are addressed promptly and professionally.
• Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, to present campaign results, performance insights, and growth opportunities.
• Proactively identify and monitor potential red flags that may impact campaign performance, client relationships, or overall engagement, ensuring timely solutions.

Campaign Strategy and Management

Performance Reporting and Insights

Revenue Growth and Business Development

Team Leadership and Collaboration

DESIRED BACKGROUND

This role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role

WHY DIRECT AGENTS

We believe that personal success comes from the hard work that you put in.  We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Below is just some of what sets us apart and the opportunities you’ll have to thrive :

Certified Minority Owned Business : We are one of the few agencies to be 48% BIPOC across the agency and 38% of senior leadership. Additionally, we celebrate our 60% Female representation, 40% of senior leadership.

Access to Cutting-Edge Practices : Stay at the forefront of the industry with forward-thinking practices across major technology platforms like Google AI search, Meta, TikTok, and Amazon

Future Forward AI : Future proof your career with access to AI research and best practices for AI powered Data analysis, efficiency and custom AI Chatbots

Personalized Career Development : Receive tailored support for your professional journey, including direct access to executive leaders who are invested in your success

Continuous Learning Opportunities : Engage in a variety of internal and external training programs and conferences covering technical skills, professional growth, leadership and management

Fast Paced Growth that speaks for itself with a 12 month average time to promotion and 9 month average time to compensation change with a standard to review annually.

CLIENTS WE’VE WORKED WITH INCLUDE

Marvel, NBA, NYSE, WacoalCW, Morgan Stanley, and more

OUR AWARD-WINNING PEOPLE FIRST CULTURE

8x Winner of Crain’s Best Places to Work (2018 - present)

Most Dedicated to Employee Growth finalist in Digiday’s Work Life Awards

ESSENTIALS AND PERKS

Bi-annual bonus pay based on company and individual performance

One Medical, Talkspace, KindBody, and Health Advocate

PTO : 15 - 24 days / year depending on seniority and tenure

Our ‘Acceleration Hub’ is our new NYC HQ located on 5th Ave in the heart of the Flatiron District

If you’re looking for a new role with space to directly influence the business and company culture, apply today!

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