Account Specialist

Manage Repair Purchase Orders

Manage repair purchase orders from a diverse range of commercial airline customers, convey customer requirements, initial acknowledgment, quoting, shipment, and invoicing of customer orders. Manage contractual requirements including asset reporting, customer service level / on-time delivery, turn time penalty avoidance, and status reporting. Collaborate across functions including manufacturing, quality, engineering, program management, shop supervision, shop technicians, customer support managers, and field service.

Qualifications / Experience Needed : 2 to 4 years prior relevant experience in customer service account management. U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program / contract.

Preferred Qualifications : Commercial / military contract administration experience, customer service experience, experience using continuous improvement processes and tools.