Resource Center Program Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The DHRC Manager oversees all aspects of client service delivery and case management operations at the Dolores Huerta Resource Center (DHRC). This role is responsible for leading a team of case managers and administrative staff to provide client-centered, trauma-informed services focused on stability, workforce development, and long-term self-sufficiency. This position ensures that high standards are met across client engagement, documentation, service plans, and program outcomes, while also supervising and coaching staff, managing daily operations, and ensuring compliance with agency policies and funder requirements.

RESPONSIBILITIES

Leadership & Supervision

• Supervise a team of case managers and support staff, ensuring consistent quality and adherence to service delivery standards.
• Provide mentorship, coaching, and performance evaluations for team members, cultivating a culture of accountability and professional growth.
• Lead weekly team meetings focused on case conferencing, training, and operational updates.
• Serve as the primary escalation point for high-risk or complex cases, supporting staff in crisis intervention and service planning.
• Collaborate with the Leadership Team to align center operations with organizational goals and client needs.

Case Management

Program Operations & Administration

Client & Community Engagement

EDUCATION AND EXPERIENCE

KEY COMPETENCIES AND SKILLS

ADDITIONAL INFORMATION

WORK SCHEDULE AND EXPECTATIONS

WORK ENVIRONMENT AND PHYSICAL DEMANDS

EQUAL OPPORTUNITY EMPLOYER

The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

DON'T MEET EVERY REQUIREMENT? LET US DECIDE!

Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

Must be able to pass a criminal background check and drug screening