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After Sales & Technical Support Specialist (Trichy, INDIA Based)
After Sales & Technical Support Specialist (Trichy, INDIA Based)VDA Telkonet • Indiana, PA, United States
After Sales & Technical Support Specialist (Trichy, INDIA Based)

After Sales & Technical Support Specialist (Trichy, INDIA Based)

VDA Telkonet • Indiana, PA, United States
5 days ago
Job type
  • Full-time
Job description

Overview

After Sales & Technical Support Specialist (Trichy, INDIA Based) technical support professional based in Trichy to join our After Sales & Technical Support Department. The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, during standard business hours and in on-call rotation.

Responsibilities

  • Providing remote technical support for product malfunctions reported by customers and coordinating with authorized service centers for on-site interventions when necessary.
  • Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts.
  • Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts.
  • Accurately updating the CRM system with records of technical support interactions.

On-call availability

  • The role requires on-call availability two weeks per month, on a rotational basis with the rest of the technical team.
  • On-call duty is remote and covers the period after standard working hours until 12 : 00 AM (local time).
  • This ensures the quality and responsiveness of remote technical support outside of regular working hours.

    • Required skills and qualifications

  • Technical diploma or university degree in Electronics or a related field.
  • Good command of English, both written and spoken.
  • Strong problem-solving skills.
  • Customer-oriented mindset with excellent communication skills.
  • Prior experience in a technical support role within a corporate environment is a plus.

    • Employment details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Sales and Business Development
  • Industries : IT Services and IT Consulting

    • We offer opportunities for professional growth within a dynamic and fast-growing organization.

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    Technical Support Specialist • Indiana, PA, United States

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