Senior Lead Operations Engineer

hackajob is collaborating with Lumen Technologies to connect them with exceptional tech professionals for this role.

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Lead Operations Engineer-Public Sector will support Lumen Managed Services contracts by designing, installing, and maintaining data systems to meet customer requirements. Responsibilities include providing advanced engineering support for network performance management, troubleshooting complex issues, and monitoring network capacity to ensure reliable, uninterrupted service. The role requires evaluating new technical requirements and products for compatibility, maintaining up-to-date knowledge on routing and switching, and overseeing technical methods and documentation. Additional duties involve maintaining network monitoring tools, testing disaster recovery plans, and acting as a key liaison with vendors like Cisco and Solarwinds, as well as collaborating with other departments. Off-hours support on a rotating basis and the development of process flows are also essential to the position.

The Main Responsibilities

• Provide data support for the Lumen Managed Services contracts. Includes installation and maintenance for new and current installations
• Provide primary design engineering support and configuration for data systems in line with Managed Services customer goals and requirements
• Evaluate new technical requirements for compatibility with deployed system design
• Maintain current knowledge base regarding complex routing, switching
• Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services.
• Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding  switching, routing as it would affect performance management
• Troubleshoot and resolve complex issues
• Provide high-level off-hours support on a rotating basis with other engineers
• Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows
• Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems
• Maintain network monitoring applications, equipment and utilities as needed
• Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions
• Create and maintain network documentation and reports as required
• Act as liaison between Managed Services and other vendors (e.g. Cisco & Solarwinds) on high-level support issues
• Provide direct interface with other Lumen departments in support of the Managed Services
• Analyze Layer 2–7 traffic to identify anomalies, performance bottlenecks, and security threats
• Collaborate with network, security, and application teams to troubleshoot complex issues
• Develop and maintain filters, profiles, and dissectors to streamline analysis workflows
• Document findings and provide actionable insights through detailed reports and visualizations
• Support forensic investigations and root cause analysis of network incidents

What We Look For in a Candidate

Required Qualifications :

3 years current hands on experience with the following :

Preferred Qualifications :