Service Desk Level 1 Analyst | M-Thurs 7am - 6pm

Grow your career. Drive innovation.

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

Overview

The Service Desk Level 1 Analyst will assist clients to leverage technology to solve business problems by being the first point of contact for all technology-related problems, escalating unresolved transactions to the next level. This position will ensure compliance with customers technical and quality standards and procedures, always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Confer with customers to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate steps are taken to resolve customers problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Use software tools to create and update tickets for each client call and email received.
• Use knowledge base as appropriate to research issues and resolutions.
• Monitors and communicates technical issues in a timely manner to leadership.
• Maintain professional working relationship with coworkers.
• Communicates knowledge documentation issues to leadership.
• Follow up on aging tickets.
• Other duties as assigned.

Required Education, Knowledge, and Experience

Preferred Experience and Certifications

Abilities and Skills

Physical, Mental Requirements and Work Environment

Conditions of Employment

Equal Opportunity Employer Disability and Veteran

Qualifications Licenses & Certifications

Preferred

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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