Job Description :
We are looking for a candidate with engineering background that has technical skills, and that might have had prior experience with telematics modules in the vehicle.
Looking for someone who is motivated, works well in a group but can work independently and shows initiative.
Curiosity of how things work along with a positive attitude is a bonus.
Key Responsibilities :
- Manage daily operations of Proprietary Vehicle Diagnostics with a focus on enhancing customer experience.
- Develop and monitor Key Performance Indicators (KPIs) for Vehicle Diagnostics using vehicle diagnostics data and data science tools.
- Provide technical and innovative solutions to application / system related problems that spans multiple platforms and technologies - focus on mobile apps and diagnostics alerts.
- Partner with OEM engineers and designers to understand system design, failure modes, and customer-facing issues.
- Simplify complex technical findings into clear problem descriptions and actionable solutions.
- Apply big data analytics (Hive, Hadoop, Databricks, Power BI, ETL methods, etc.) to generate insights from high-velocity, real-time vehicle data.
- Collaborate with subject matter experts on vehicle health, diagnostics, and driving behavior analysis.
- Work closely with engineering teams to ensure data collection accuracy, integrity, and issue resolution.
- Support both Agile and Waterfall methodologies in design, requirements gathering, testing, deployment, and continuous improvement.
- Serve as Level 3 support for customer issues, driving root cause resolution through data-driven insights.
- Partner with finance teams to forecast airtime / data costs and support cost-efficiency strategies.
Operational & Analytical Focus :
Manage operations for real-time, high-volume data environments, handling millions of vehicle transactions daily.Perform transactional data analysis to detect patterns, diagnose issues, and recommend improvements.Contribute to feature design, architecture reviews, and deployment of analytics-driven solutions.Research cutting-edge telematics and data technologies to enhance performance and reliability.Support sensitive projects that advance OEM's digital transformation in customer and dealer ecosystems.Qualifications :
Bachelor's degree in a technical field such as computer science, computer engineering or related field required1-3 years' experience requiredElectrical engineering experience more than a data analyst / ITSQL experience requiredPrevious telematics / connective experience - wireless aspect, or diagnostic experiencePreferred system experience includes Databricks, SQL, and Python - prior exposure is helpful, but skills can be developed on the job