SD - iNSC Support Analyst

Job Description

Job Description

We are looking for a skilled Support Analyst to join our team on a long-term contract basis in Torrance, California. In this role, you will provide first-level support for the Interactive Network Service Desk, ensuring smooth and efficient operations. This opportunity is ideal for candidates who excel in troubleshooting and have a strong background in customer support and technical problem-solving.

Responsibilities :

• Provide first-level technical support for the Interactive Network Service Desk, addressing and resolving user issues promptly.
• Assist with workstation support, ensuring all hardware and software operate effectively.
• Collaborate with team members to troubleshoot and resolve technical challenges.
• Utilize R code to analyze and solve system-related issues as needed.
• Support bilingual users by providing effective communication and tailored assistance.
• Maintain detailed documentation of technical issues and solutions for future reference.
• Ensure timely escalation of complex issues to the appropriate teams or levels of support.
• Contribute to improving service desk processes and enhancing overall efficiency.
• Deliver exceptional customer service while managing multiple support requests.
• Proven experience in workstation support and technical problem-solving.
• Proficiency in R coding and its application in troubleshooting technical issues.
• Familiarity with interactive systems and service desk operations.
• Strong bilingual communication skills, both written and verbal.
• Experience in collaborating with diverse teams to resolve technical challenges.
• Ability to document issues and solutions in a clear and organized manner.
• Strong multitasking skills with the ability to prioritize tasks effectively.
• Commitment to providing excellent customer service and ensuring user satisfaction.