Business Banking Relationship Manager - Cleveland, OH

Business Banking Relationship Manager

Multiple Locations Apply

This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Akron and Cleveland, Ohio.

Market Cleveland Work Hours per Week 40

Requirements Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Job Description

SUMMARY Drives employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Establishes and maintains each market's business relationships with assigned branch personnel. Expands the reach of small business relationships by joint efforts with those personnel. As a trusted advocate for small businesses within local market, the Business Banking Relationship Manager will be responsible for understanding customers and prospects unique depository, lending and digital banking needs to support growth. Manages the borrowing and depository relationships for small business and related business clients and solicits and develops new bank clients through direct sales calls. Responsible for growing book of business through advanced cash flow conversations but fostering current relationships to ensure client satisfaction. Responsible for the development of community and business relationships as necessary to facilitate sales referrals and to maintain knowledge of local business conditions to support the banks growth and other goal initiatives including but not limited to the bank's CRA activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Practices the standards of the Better Banking Pledge and Service & Support Pledge.

Manages lending and deposit relationships with small business customers.

Becomes fluent in Business Banking Cash Flow behaviors, practices and needs to best identify client solutions including deposits, loans and fee income opportunities.

Serves as primary contact for Business Banking clients and prospects within identified branch network, meeting all required follow up tasks in timely manner.

Continually monitors performance against set production goals and adjusts priorities as needed to meet those goals.

Drives customer understanding and adoption of digital banking and treasury management services to accelerate cash flow conversion cycle and reduce risk.

Serves as Digital Banking Champion for Business Clients and Prospects to ensure adoption and understanding of available tools.

Ongoing support of the bank's sales culture.

Originates, develops and maintains relationships with business customers for both lending and depository accounts, through direct and ongoing sales calls and referrals.

Drives partner and in-branch relationships to foster culture of needs identification and referrals.

Actively coaches branch management staff on Business Banking opportunities and related products

Maintains and effectively manages individual business portfolios in all respects (i.e., financial and documentation exceptions, reviews, and collection a