Responsibilities :
- Support and drive forward enterprise applications and platforms such as BigSquare, Carpe Diem, Chrome River, eBillingHub, Elite 3E including Design Gallery, IntApp Time, Proforma, and Star Collect for the finance department;
- Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
- Develop in 3E IDE and Design Gallery;
- Conduct development activities including analysis and solution design along with hands-on development across application layers;
- Provide direct oversight and management of various solutions as assigned;
- Act as subject matter expert for those systems and provide technical support as needed. Ensure the health and stability of all solutions owned;
- Monitor, track, and report on performance and capacity. Responsible for capacity planning;
- Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above;
- Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
- Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
- Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
- Adhere to and participate in the Firm’s Change Management process;
- Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications;
- Collaborates in the creation and use of training and QA materials and activities for applications supported;
- Provides coaching to junior analysts on trouble shooting and best practices;
- Know common legal enterprise solutions. Advanced knowledge of enterprise applications on premise, in the cloud, and hybrid;
- Work with product vendors and procurement;
Requirements
- At least 7 years’ of information technology experience;
- At least 5 years’ experience working with Thomson Reuters Elite 3E;
- 5+ years of law firm experience
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