Agency Operations Associate - Investor Reporting and Payoffs

Agency Operations Associate - Investor Reporting And Payoffs

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, Va or Charlotte, NC.

Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Investor Reporting & Payoffs team. The Multifamily Investor Reporting & Payoffs team supports a total loan portfolio of $53BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Responsibilities :

• Maintain & encourage positive relationship / partnership with the GSEs, HUD and Ginnie Mae
• Collaborate across the Agency Finance platform to provide consistent excellence in customer service
• Assist in initial and ongoing review of departmental procedures
• Provide strong support and partnership across all of Agency Finance
• Audit support and coordination across Agency Finance on a variety of audits (internal, investor, regulatory, etc.)
• Coordination and collaboration of annual / periodic investor reporting requirements to GSEs, HUD / Ginnie Mae and Master Servicers to ensure compliance
• Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing
• Manage the preparation, review, and distribution of investor remittances for the multifamily commercial real estate portfolios
• Serve as a primary point of contact for investor inquiries and requests. Communicate effectively with investors, stakeholders, and internal teams to address queries and provide timely updates on investor remittance and reporting
• Ensure compliance with regulatory requirements and industry standards relevant to multifamily commercial real estate reporting
• Accurately log and process loan payoff requests, ensuring all necessary details are included
• Communicate with customers, internal teams, and external stakeholders to address payoff inquiries and resolve any issues that may arise
• Microsoft Word / Excel / PowerPoint proficient; G-suite experience a plus

Work from Home Technology Requirements :

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements :

Basic Qualifications :

Preferred Qualifications :

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC : $64,700 - $73,900 for Agency Ops Associate

McLean, VA : $71,200 - $81,300 for Agency Ops Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.