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Account Manager

Account Manager

Hydro, Inc.San Francisco, CA, United States
5 days ago
Job type
  • Full-time
Job description

We are a U.S.-based, privately held, mid‑size company operating in the aftermarket industrial sector. With a global footprint, we provide engineering services and repair solutions for high‑efficiency pumping equipment across key industries including oil and gas, steel, nuclear, and pulp and paper. With our corporate headquarters in Chicago, IL, our company prides itself on technical expertise, customer service, and strategic growth across international markets.

Location & Territory

An account manager position is available as a fully remote home‑based role for a representative based in Northern California. The territory includes the Pacific NW : Northern California, Oregon, Washington, Northern Nevada. The role involves aftermarket pump repairs, parts, reliability services, sensors, and field service within the assigned region.

Essential Job Accountabilities

  • Maintain current relationships with key accounts and continuously prospect new customers.
  • Execute sales calls and identify new opportunities with both existing customers and new accounts in the assigned geographical area.
  • Grow sales within the geographic territory in alignment with assigned revenue and new account development targets.
  • Report sales activities in Salesforce CRM Software.
  • Provide continuous improvement in sales coverage and effectiveness, developing key areas and markets to include market share information and action plans.
  • Provide technical support to customers and interface with engineering to assure best hydraulic fit and optimal equipment efficiency.
  • Develop sales forecasts for the region.
  • Define and assist management in developing solution‑based proposals that will demonstrate product value to new and existing customers while optimizing revenue and profit of sale.
  • Participate in weekly production / sales meetings to inform management of current and future activity.
  • Work collaboratively with operations to identify and maximize margins and business profitability.
  • Attend trade shows and industry events that impact business and build customer rapport.
  • Effectively promote all of Hydro’s value‑added products and services, utilizing a "Total Solutions" sales strategy.
  • Continuously build the Hydro brand, both in person and in social media presence.
  • Manage travel and entertainment expenses in accordance with budgets and corporate policies.
  • Travel up to 75% for in‑person meetings at customer facilities within the assigned geographic territory.

Job Requirements

  • Minimum education requirements include a technical degree (mechanical engineering preferred) or an equivalent combination of experience and education.
  • 5 years of prior experience as a Sales Engineer, Field Service Engineer, mechanical engineer, or similar.
  • Experience and knowledge of aftermarket service and solutions related to rotating equipment, primarily with pumps.
  • Superior technical skills with an in‑depth knowledge of various types of pumps and pumping systems, and a demonstrated knowledge of historical pump information along with a solid understanding of theoretical pump technologies.
  • Strong business acumen and understanding of profitability in a service business environment.
  • Ability to define problems, collect data, and establish facts and valid conclusions.
  • Outstanding customer service skills and a positive attitude and demeanor in sales settings and at site facilities.
  • Proficient computer skills including Microsoft suite applications, with above‑average Excel and CRM experience.
  • High attention to detail and exceptional time‑management skills.
  • Strong analytical and problem‑solving skills with an understanding of the root‑cause failure analysis process.
  • Ability to facilitate solutions in a fast‑paced, complex technology, and business environment.
  • Ability to work independently and be self‑motivated while also being able to work effectively in a team environment.
  • Work is generally performed in an office environment but may require activities in an industrial setting.
  • Required compliance with safety standards and regulations and use of proper PPE.
  • We offer a full benefits package with a matching 401(k) and an entrepreneurial opportunity in a privately held organization.

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