Network Strategy Associate - Fully Remote (Eastern or Central Time Zone Only)

Network Strategy Associate - Fully Remote (Eastern or Central Time Zone Only)

Empassion is a Management Services Organization (MSO) focused on improving the quality of care and costs on an often neglected "Advanced illness / end of life" patient population, representing 4 percent of the Medicare population but 25 percent of its costs. The impact is driven deeper by families who are left with minimal options and decreased time with their loved ones. Empassion enables increased access to tech-enabled proactive care while delivering superior outcomes for patients, their communities, the healthcare system, families, and society.

$80,000 - $100,000 a year + bonus and equity

As a Network Strategy Associate, you will play a critical role in enhancing internal operations and creating new processes as we deepen and grow new customer relationships. You will join a fast-paced, nimble team of operators who are focused on improving the lives of seniors with serious illness. You will be responsible for credentialing our fast-growing provider network, and collaborate cross-functionally with colleagues on processes and policies to optimize workflows. You will also work closely with Empassion customers to drive partnership success and patient impact. You will proactively identify opportunities for operational improvement.

The Network Strategy associate will report directly to the VP, Network Operations. We are a hybrid remote company / in-person company, with headquarters in NYC but fully distributed across the United States. We prioritize asynchronous work and communication but are quick to get on a call, Zoom, or even flight if the situation requires higher fidelity discussion. While this position is remote, there will be mandatory travel throughout the year for company on-sites and ad-hoc travel.

You are a hard working, customer-focused operator excited to be a contributor critical to Empassion's growth and success. You are a strong communicator with a bias to action and are comfortable building new processes, and implementing them both internally and externally to enhance operations. This position will allow you to think creatively to overcome challenges, become a strong operator in high-growth settings, enhance your healthcare expertise, and contribute to the successful operation and growth of our business. We are dedicated to cultivating relationships built for trust and meaningful experiences that promote your growth. We recognize the value of autonomy, flexibility, and ownership while keeping sight of the importance of real-life experiences. We do not accept anything less than respectful, supportive, and growth-oriented teammates.

Manage new pre-delegation assessments, which are crucial to Empassion's growth, and manage ongoing delegation relationships; This will require cross-functional communication with operations, data and provider success as well as other departments on an ad-hoc basis.

Meet regularly with the Growth team to educate on credentialing standards and requirements, provide status updates on existing and new groups, and ensure any deliverables both to and from the Growth team are met.

Work closely with Operations team and leadership on any cross-functional obligations or special projects to ensure on-time delivery.

This role will have ad-hoc projects that will require the candidate to learn as they go and become a SME representing the department.

Own critical workflows and manage / lead the execution of special projects.

Managing the claims submission process in collaboration with Data & Analytics and Partner Success

Act as a liaison and collaborate with cross-functional teams, both internal and external, to continuously improve the way we work

In-depth research to help create policies, processes and best practices

Identify and implement process improvements to increase efficiency, reduce costs, and improve the quality of our products and services

Credentialing and re-credentialing of providers end-to-end, at times managing high volumes of credentialing caseloads and managing Empassion's Credentialing Committee meetings. This function has high visibility with Empassion's Clinical Leadership and requires expert communication on both clinical and administrative matters.

This position could provide opportunity for career advancement and growth within the department for the right person

Bachelor's Degree or equivalent work experience

1-3 years of experience managing high profile projects, preferably at a start up or a high growth company

A track record of managing and executing complex projects as well as a strong attention to detail

You have demonstrated success in driving operational improvements and efficiencies

You are a highly motivated and intellectually curious individual with a proven ability to become a subject-maker expert through independent research and self-directed learning

The ideal candidate is a resourceful and analytical self-starter who can quickly assimilate new and complex information

Ability to communicate clearly with staff, leadership and providers

Highly organized and self-motivated individual with ability to adapt to various workspaces and work autonomously

Familiarity with NCQA Standards

Familiarity with Credentialing and Contracting

Strong healthcare acumen

Competitive compensation (base + bonus + equity) with a simple and clear compensation philosophy

Coworkers who are best-in-class clinicians, operators, and technologists

Opportunities to grow your skill set and a preference for internal promotions

A role where you can finish challenging days knowing you're making a difference working on a truly important problem