IT Technical Support II

Position Title : IT Technical Support II

O2EPCM, Inc. is a prominent award-winning experienced firm providing Professional, Technical, Consulting and Management Services in the Planning, Design, Engineering and Construction Industry to Local, State, Federal Government Agencies, Utility Companies and Private Clients. We are dedicated to delivering innovative and sustainable solutions for a variety of projects. We are seeking a Senior Electrical Estimator / Engineer to join our team and contribute to our ongoing success. In this role, you will play a pivotal part in ensuring the successful planning and execution of electrical projects.

Position : IT Technical Support II

Salary Range : $97,000 - $106,000

Location : Onsite (Los Angeles, CA)

Type : Full-Time

Position Overview This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages / incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and off boarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Essential Job Duties

(include the following but not limited to)

Answer incoming customer emails to the Help Desk.

Follow established procedures to diagnose and troubleshoot system issues.

Analyze, determine, and document reported production outages / incidents.

Determine severity, impact, and nature of incidents.

Escalate as needed.

Communicate clearly with other team members.

Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.

Complete onboarding or off boarding functions for staff being mobilized or demobilized.

Perform hardware and software installations.

Oversee deployments and relocations of staff at various locations throughout the airport footprint.

Provide IT support at Division-wide sponsored events.

Provide on-the-job training to new department staff members.

Provide computer orientation to new staff .

Hardware / Software Knowledge

Hardware and Infrastructure Experience

PC Hardware Troubleshooting

Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

Network Infrastructure Troubleshooting :

Capable of identifying and resolving common LAN / WAN issues such as cabling faults, switch / router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.

Installation, Configuration, and Maintenance :

Windows Operating Systems

• Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

Microsoft Office 365 Suite :

Project-Specific Requirements / Notes

Professional Experience Level / Other Qualifications

Ability to organize short and long-term tasks and communicate status of tasks with clients and management.

Education / Training

Element-Specific Requirements / Notes

Please note, if you move forward in the submission process, you will be asked to provide the following below.

O2EPCM, Inc. is a prominent award-winning experienced firm providing Professional, Technical, Consulting and Management Services in the Planning, Design, Engineering and Construction Industry to Local, State, Federal Government Agencies, Utility Companies and Private Clients. We are dedicated to delivering innovative and sustainable solutions for a variety of projects.

Employee Benefits :

O2EPCM, Inc.

NO PER DIEM. These are W2, long-term jobs with full benefits. NO relocation packages.