Service Delivery Specialist - USA

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE / 5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people : our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

Service Delivery Specialist at Blue Wireless

Based on our offices located in US, as a Service Delivery Specialist, you’ll be the ‘air traffic controller’ ensuring the successful delivery of services for customers across the Americas region, managing the end-to-end process from order intake to order completion.

As we quickly expand across the region, the role will demand a self-starter, well-organized, proactive colleague, able to keep an overview across the region, while being able to zoom-in on specific orders to ensure these are delivered up to Blue Wireless standards. You will keep an open dialogue with our sales teams, customers and our engineering teams on-site (both internal and our partners).

So, what will be on your plate? (key responsibilities)

Order Lifecycle Management - Take responsibility for successful completion of orders throughout the cycle, which includes :

• Order Planning - Work with customers, field engineers and other parties to schedule installations according to meet assigned service levels
• Order Preparation - Work with internal teams to source, configure, pack, ship and deliver all service elements
• Order Completion - Assist technical teams on the completion of orders, assist on escalations, work to customer satisfaction
• Partner Management - Manage assigned Field Engineers and Alliance Partners in various countries, including :
• Training & Enablement – providing partner with adequate training and resources to support Blue Wireless work
• Ongoing Management – ensuring work is done to specifications, deadlines are met etc.
• Reporting and Process Management - Work with the Service Delivery team leader and Head of Operations on managing overall order flow and assist on
• (SLA) Reporting - Ensuring Data Accuracy and insightful metrics to assist internal teams and customers
• Process Improvement - to increase efficiency of systems and processes, effectiveness on delivery etc.
• Project Management - work with Customers, Partners and Internal Teams on complex projects as and when required

If you -

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

You'll be-