Desktop Support Analyst

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.

Responsibilities :

• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.
• Manage and support Active Directory operations to maintain system security and functionality.
• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.
• Perform imaging and deployment of Windows 10 systems across the organization.
• Conduct regular maintenance and updates for workstations to prevent potential disruptions.
• Collaborate with team members to address complex technical challenges and implement solutions.
• Document technical procedures and solutions to enhance knowledge sharing within the team.
• Ensure compliance with security protocols and standards during all technical operations.
• Assist users with software installations and updates to maintain compatibility and productivity.
• Provide timely and effective communication to users regarding technical issues and resolutions.
• Proven experience working with PC desktops and workstations in a technical support role.
• Strong knowledge of Active Directory and related system operations.
• Expertise in desktop hardware installation, troubleshooting, and maintenance.
• Proficiency in imaging and deploying Windows 10 systems.
• Possession of certifications such as CompTIA A+, Network+, or Security+ is highly desirable.
• Familiarity with healthcare industry standards and requirements is a plus.
• Excellent problem-solving skills and the ability to work independently or within a team.
• Strong communication skills to effectively assist users and collaborate with team members.