Patient Account Representative

Posting Details

Posting Details

Posting Number

S14237P

Working Title

Patient Account Representative

Department

UHC-Business Services

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College / Unit / Department

College / Unit / Department website

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full / Part time

Full Time

Work Schedule

Additional Schedule Information

M-F, 8am to 5pm

Advertised Salary

$40,000 - $43,000, Commensurate with Experience

Posting Date

10 / 10 / 2025

Open until filled

Yes

Closing Date

Proposed Starting Date

11 / 03 / 2025

Special Instructions to Applicants

We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at policymanual / section6 / C2653 .

Position Information

Classification Title

Patient Accounts Rep II

FLSA

Non-Exempt

FTE

1.00

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications

UHC Minimum :

• Minimum of five (5) years experience in a healthcare environment with direct experience with financial counseling, insurance billing and follow-up.
• Knowledge of medical terminology related to Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) and International Statistical Classification of Diseases (ICD-10).

UHC Preferred :

Position Summary

The Patient Account Representative staffs the Business Services patient accounts desk and is responsible for counseling patients, should they have questions about their insurance coverage, balances and / or possible payment plans, holds on accounts, billing for MVA's and form completion. This position collects monies due from patients and post commercial EOBs / checks, which is included in their daily deposit. This position manages the UHC flagging / unflagging of UHC financial holds within Banner processes. Assist with other duties, as needed.

Knowledge, Skills, Abilities and / or Competencies

Physical Demands

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

Yes

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties / Responsibilities

Duties / Responsibilities

Staffs the Business Services Patient Accounts desk and counsels patients :

Percentage of time

60

Duties / Responsibilities

Verifies insurance eligibility :

Percentage of time

25

Duties / Responsibilities

Manages the UHC flagging and unflagging of UHC financial holds within Banner :

Percentage of time

15