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Office Receptionist - Intake Specialist

Office Receptionist - Intake Specialist

Amber Hall Law PLLCTallahassee, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Description

Are you an energetic, motivated professional with a passion for creating great first impressions? We're looking for a Dynamic Receptionist to be the welcoming face and voice of our team!

What You'll Be Doing :

  • Answering & Making Calls : You'll handle incoming calls, make outbound calls, and transfer calls to ensure smooth communication across the team.
  • Email Communication : Respond promptly to emails, ensuring the right people receive all important information.
  • Visitor Sign-In Protocol : Welcome all visitors and guide them through our sign-in process to maintain a secure and organized environment.
  • Administrative Support : Assist with data entry, copying, filing, and other administrative tasks to keep the office running efficiently.

Who We're Looking For :

You're a pro at multitasking, have top-notch communication skills, and thrive in a fast-paced environment. If you're thorough, reliable, and eager to contribute to a great team atmosphere, this is the place for you!

If you're ready to make a positive impact and grow with us, send us your resume today! We're excited to meet our next office superstar!

  • This is a performance-based position with an opportunity to receive bonuses

    • Responsibilities

    Key Responsibilities :

    Client Intake & Screening :

  • Receive and screen all new client calls.
  • Review case information and determine if the caller has a viable claim.
  • Manage high-volume, time-sensitive workflows effectively and efficiently.
  • Communicate with potential clients via phone, text, chat, and email.
  • Maintain accurate data entry and documentation in case management software.

    • Reception & Administrative Duties :

  • Answer and direct phone calls, take messages and update client files.
  • Greet clients, ensure a positive first impression, and maintain a tidy waiting room.
  • Offer beverages to clients upon arrival.
  • Provide administrative support to attorneys, including typing and filing basic legal documents and correspondence.
  • Collaborate with attorneys and paralegals on assigned cases.
  • Communicate with clients, witnesses, and other external contacts as needed.

    • Legal Support :

  • Work under the supervision of an attorney to provide a spectrum of legal services.
  • Assist in drafting and filing legal documents.
  • Handle confidential and sensitive information with professionalism and discretion.

    • Qualifications

  • Satisfactory knowledge of day-to-day operations in a legal office.
  • Strong computer literacy and proficiency with case management software.
  • Preferred experience in personal injury law, sales, telemarketing, or client intake.
  • Excellent communication skills and a professional demeanor.
  • Ability to manage high-volume tasks and prioritize effectively.
  • Highly organized with strong attention to detail.
  • Ability to work independently as well as collaboratively in a team environment.
  • Required : Minimum 1 year of experience in an office setting.
  • Bachelor's Degree Preferred