Audio-Visual Technology Support Ambassador Job at KPMG US in New York

MediabistroNew York, NY, United States

3 days ago

Job type

Full-time

Job description

Overview

Join to apply for the Audio-Visual Technology Support Ambassador role at KPMG US .

KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and is enabled by a culture that encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. If you're as passionate about your future as we are, join our team. This is an Office-Based opportunity.

Responsibilities

Use strong diagnostic and people skills to assure customers swift resolutions to their technical issues, engaging in proactive diagnosis and providing digital support experiences unique to our Two Manhattan West
Utilize exceptional customer service and empathetic approach to provide advice and support to both customers and team members, coordinating services with professionals within the Digital Desk and Depot as appropriate
Deliver high quality support to the KPMG Leadership and their customers; communicate proactively with customers from planning / scheduling through resolution, and provide follow-up after resolution to ensure customer satisfaction
Work with technical ambassadors and other IT groups to ensure delivery of the most effective support and services; ensure service delivery adheres to established service level agreements through proactive monitoring and ongoing trend analysis
Manage life cycle management for audio visual and broadcasting equipment in designated customer and leadership-focused areas
Support the KPMG team members while they are preparing for customer engagements and be available for real-time support during customer engagements

Qualifications

Minimum three years of recent and progressive experience troubleshooting issues for Windows 10 / 11, MacOS, iOS, Android operating systems, Video Collaboration, Audio Systems, IP sound masking, Digital Signage, IoT sensors, and Broadcasting technologies

Bachelor's degree from an accredited college or university is preferred

Ability to maintain composure and customer focus while troubleshooting and solving technical issues, and to act as a liaison and credible source of knowledge to various teams across the organization

Demonstrated success in team environments, with shared responsibility and accountability among team members

Strong verbal and written communication skills, with the ability to interact effectively with individuals at all levels; solid troubleshooting and organizational skills with the ability to manage multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans

Passionate and knowledgeable about emerging technologies; able to provide coverage outside of normal business hours when needed

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Benefits and Equal Opportunity

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

KPMG offers a comprehensive compensation and benefits package. Availability of benefits is based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and wellness benefits.

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Technology Support • New York, NY, United States