Talent.com
Emerging Store Manager
Emerging Store ManagerWalgreens • Hattiesburg, MS, US
Emerging Store Manager

Emerging Store Manager

Walgreens • Hattiesburg, MS, US
14 days ago
Job type
  • Full-time
Job description

Emerging Store Manager

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Accountable for improving on overall customer service metrics.

Operations

  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening / closing / changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
  • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises front end and pharmacy inventory, completing resets / revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains / coaches team members to follow inventory standard operating procedures.
  • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
  • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Ensures team members have a working knowledge of all computer and technology systems and software.
  • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Completes special assignments and other tasks as assigned.
  • Full Store Operation Business Performance Management

  • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
  • People & Performance Management

  • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
  • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
  • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
  • Training & Personal Development

  • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
  • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
  • Obtains and maintains valid pharmacy technician license as required by state.
  • Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
  • Assists Store Manager in planning and communicating the company and store strategy.
  • External Basic Qualifications

  • Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma / GED and two years of experience in a supervisory position (does not require experience with direct reports).
  • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
  • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
  • Ability to transfer to other Walgreens retail assets located within the same hiring Area.
  • Preferred Qualifications

  • Bachelor's Degree.
  • Internal candidates : Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
  • External candidates : Business majors. Prior retail or food industry experience.
  • We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability / veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

    This role will remain open until filled.

    Job Function : Retail

    Store : 07579-HATTIESBURG MS

    District : 491-BILOXI MS

    Common Location : 5093 HARDY ST,HATTIESBURG,MS,39402-01336-07579-S

    Full District Office Address : 2601 HIGHWAY 90,GAUTIER,MS,39553

    Create a job alert for this search

    Emerging Store Manager • Hattiesburg, MS, US

    Related jobs
    Store Manager

    Store Manager

    The Home Depot • Hattiesburg, Mississippi, United States
    Full-time
    Store Managers (SMs) are accountable for leading profitable operations of their store.Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy : cus...Show more
    Last updated: 8 days ago • Promoted
    Retail Store Manager

    Retail Store Manager

    Ollie's Bargain Outlet • Hattiesburg, MS, US
    Full-time
    Join our team and live the Ollie-tude! Ollie's Core Values : Be a team player, be caring, be value obsessed, be committed, be growing, and be real. Associates should be honest, transparent, genuine, ...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Manager I

    Assistant Manager I

    Mississippi Staffing • Hattiesburg, MS, US
    Full-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, assisting with store function...Show more
    Last updated: 27 days ago • Promoted
    Assistant Manager

    Assistant Manager

    Mississippi Staffing • Hattiesburg, MS, US
    Full-time
    Dive in to a new career with Leslie's : Leslie's pool supplies is the "World's Largest Retailer of Swimming Pool Supplies. With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Pr...Show more
    Last updated: 26 days ago • Promoted
    Store Manager

    Store Manager

    GUESS?, Inc. • Hattiesburg, Mississippi, United States
    Full-time
    Location : Tanger Outlets Southaven - Factory.The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store oper...Show more
    Last updated: 13 days ago • Promoted
    Store Manager (Hattiesburg)

    Store Manager (Hattiesburg)

    GUESS?, Inc. • Hattiesburg, MS, US
    Part-time
    Location : Tanger Outlets Southaven - Factory.The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store oper...Show more
    Last updated: 23 hours ago • Promoted
    Assistant Store Manager - Temporary

    Assistant Store Manager - Temporary

    Dollar Tree • Hattiesburg, MS, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Tractor Supply • Hattiesburg, MS, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Store Manager - Temporary

    Assistant Store Manager - Temporary

    Mississippi Staffing • Hattiesburg, MS, US
    Full-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...Show more
    Last updated: 28 days ago • Promoted
    Store Manager in Training

    Store Manager in Training

    CVS Health • Hattiesburg, MS, US
    Full-time
    Store Manager In Training (SMIT).At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming heal...Show more
    Last updated: 30+ days ago • Promoted
    Store Manager

    Store Manager

    Family Dollar • Petal, MS, USA
    Full-time
    Join the Family Dollar team as a Store Manager and help us lead our store to success.As a Store Manager, you will be responsible for hiring, training, and managing staff, overseeing store operation...Show more
    Last updated: 21 days ago • Promoted
    Head Manager

    Head Manager

    Snipes • Hattiesburg, MS, US
    Full-time
    We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!.With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide....Show more
    Last updated: 30+ days ago • Promoted
    Team Manager - Southern Bread

    Team Manager - Southern Bread

    Panera • Hattiesburg, MS, US
    Full-time
    Full Time Team Managers Wanted.Hamra Enterprises - an award-winning franchisee of Panera Bread, has great opportunities for driven people who are looking for a fun, energetic atmosphere with room t...Show more
    Last updated: 29 days ago • Promoted
    Store Manager (Hattiesburg)

    Store Manager (Hattiesburg)

    The Home Depot • Hattiesburg, MS, US
    Part-time
    Store Managers (SMs) are accountable for leading profitable operations of their store.Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy : cus...Show more
    Last updated: 23 hours ago • Promoted
    Store Manager Trainee

    Store Manager Trainee

    Mississippi Staffing • Hattiesburg, MS, US
    Full-time
    Job Opportunity At Family Dollar.We are required to obtain specialized licenses for stores that sell alcohol and / or tobacco. As a manager, you may be required to provide detailed background informat...Show more
    Last updated: 18 days ago • Promoted
    Assistant Manager I

    Assistant Manager I

    Dollar Tree • Hattiesburg, MS, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following : .Assist with sto...Show more
    Last updated: 30+ days ago • Promoted
    ASST STORE MGR - 21 and older only - in HATTIESBURG, MS S08238

    ASST STORE MGR - 21 and older only - in HATTIESBURG, MS S08238

    Dollar General • Hattiesburg, MS, US
    Full-time
    Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers Save time. General Summary : The Assistant Store Manager helps maintain a clean, ...Show more
    Last updated: 30+ days ago • Promoted
    ASST STORE MGR - 21 and older only - in PETAL, MS S11839

    ASST STORE MGR - 21 and older only - in PETAL, MS S11839

    Dollar General • Petal, MS, US
    Full-time
    Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers Save time. General Summary : The Assistant Store Manager helps maintain a clean, ...Show more
    Last updated: 30+ days ago • Promoted