Talent.com
Technical Support Analyst

Technical Support Analyst

AngelEye HealthLittle Rock, AR, United States
17 days ago
Job type
  • Full-time
Job description

The Technical Support Analyst provides technical assistance and support to end-users (hospital employees and patient families) for hardware, software, and network-related issues. This role is critical for maintaining the smooth operation of technology systems and ensuring timely resolution of technical problems. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-focused approach. This position is ideal for individuals passionate about technology and customer support, eager to grow their skills in a dynamic and collaborative environment.

Reports To : This position reports to the VP of Customer Experience.

Location and Hours :

  • This is a full-time position (40 hours / week, Wednesday - Sunday, 8AM to 5PM CT) located in Little Rock, AR.
  • This position requires being a part of the 24 / 7, 365-day, after-hours coverage rotation with other members of the IT support team. Currently rotation is 1 week at a time, frequency of rotation dependent on Company needs.

Key Responsibilities :

  • Respond to technical support requests via phone, email, and ticketing system in a timely manner which is dictated by internal metrics.
  • Diagnose and troubleshoot hardware, software, and network issues across various platforms.
  • Install, configure, and update computer systems, applications, and peripherals.
  • Provide training and guidance to end-users on software applications and best practices.
  • Escalate complex technical issues to higher-level support teams as necessary.
  • Document and track support requests, resolutions, and procedures in the ticketing system.
  • Collaborate with the IT team to improve system performance and reliability.
  • Assist in maintaining camera hardware inventory, ensuring all assets are properly repaired, tracked and updated.
  • Stay updated on emerging technologies and industry trends to provide effective solutions.
  • Contribute to knowledge base articles and self-help documentation for end-users.

    • Qualifications :

  • Education : Associate or bachelor's degree in information technology, computer science, or a related field preferred (or equivalent experience)
  • Experience : 1-3 years of technical and / or customer support or IT help desk experience preferred.
  • Technical Skills : Proficiency in troubleshooting operating systems (Windows, macOS), Microsoft Office Suite, remote desktop tools, and networking concepts (TCP / IP, DNS, VPN). Proficiency in ticketing systems and remote support tools. Experience with Salesforce is also preferred.
  • Certifications : CompTIA A+, ITIL Foundation, or similar certifications are a plus.
  • Soft Skills : Excellent communication, problem-solving, and customer service skills.
  • Other Requirements : Ability to prioritize tasks, work independently, and handle multiple issues simultaneously.

    • Why Join AngelEye Health? AngelEye Health is dedicated to improving the patient experience through innovative healthcare technology. We foster a collaborative environment where every team member plays a vital role in enhancing our services and client relationships. If you're ready to contribute to cutting-edge projects, lead impactful initiatives, and grow your career, we want to hear from you! Apply now and be part of our mission to transform the NICU experience.

    AngelEye Health, Inc. offers you :

  • A growth-oriented team environment where your strengths are highly valued
  • Opportunities to expand your technical skills and knowledge with on-the-job learning / training opportunities
  • Benefits package (info provided separately)

    • Company Mission Statement : Equipping care teams and empowering families of neonatal and pediatric patients to improve outcomes.

    Values and Core Beliefs :

  • Patients and their families first; Hospital Partners a close second; Our Team and their families make it all happen.
  • Curiously innovate; Failure isn't fatal, and success isn't final.
  • Execute the basics at a PhD level.
  • Create and Maintain a Sense of Urgency!
  • Effective communication is key!
  • Transparency and Honesty in everything we do.
    • Create a job alert for this search

    Technical Support Analyst • Little Rock, AR, United States

    Related jobs
    • Promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce72045 El Paso, AR, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    • Promoted
    LPN / LVN - Correctional

    LPN / LVN - Correctional

    GLC On-The-GoMalvern, AR, US
    Full-time
    GLC On-The-Go is seeking a LPN / LVN Correctional for a travel job in Malvern, Arkansas.Job Description & Requirements.Malvern AR, w / WellPath Corrections. Correctional experienced preferred but...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support

    Technical Support

    TradeJobsWorkforce72007 Austin, AR, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    • Promoted
    Remote M&A Integration Manager - AI Trainer ($50-$60 / hour)

    Remote M&A Integration Manager - AI Trainer ($50-$60 / hour)

    Data AnnotationConway, Arkansas
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 11 days ago
    • Promoted
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data AnnotationPine Bluff, Arkansas
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 11 days ago
    • Promoted
    Part-Time Computer Information Systems Instructor

    Part-Time Computer Information Systems Instructor

    InsideHigherEdBeebe, Arkansas, United States
    Part-time
    Part-Time Computer Information Systems Instructor.ASU-Beebe, a two-year residential community college part of the Arkansas State University System, is seeking to compile a pool of qualified candida...Show moreLast updated: 30+ days ago
    • Promoted
    Instructor or Assistant Professor of Business / Computer Information Systems

    Instructor or Assistant Professor of Business / Computer Information Systems

    InsideHigherEdBeebe, Arkansas, United States
    Full-time
    Instructor or Assistant Professor of Business / Computer Information Systems.GENERAL DESCRIPTION OF POSITION.Arkansas State University – Beebe, a two-year residential community college associated wit...Show moreLast updated: 30+ days ago
    • Promoted
    LPN / LVN - Correctional

    LPN / LVN - Correctional

    Alliance Medical StaffingMalvern, AR, US
    Full-time
    Alliance Medical Staffing is seeking a LPN / LVN Correctional for a travel job in Malvern, Arkansas.Job Description & Requirements. Alliance Medical Staffing Job ID #1715.Pay package is based on...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Remote Investment Analyst – AI Trainer ($50-$60 / hour)

    Data AnnotationConway, Arkansas
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Corporate Development Associate - AI Trainer ($50-$60 / hour)

    Remote Corporate Development Associate - AI Trainer ($50-$60 / hour)

    Data AnnotationPine Bluff, Arkansas
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 11 days ago
    • Promoted
    Clinical Cardiovascular Quality Coordinator, FT - Mercy Rogers

    Clinical Cardiovascular Quality Coordinator, FT - Mercy Rogers

    MercyBlakemore, AR, US
    Full-time
    Find your calling at Mercy! Position Details : We’re a Little Different Our mission is clear.We bring to life a healing ministry through our compassionate care and exceptional service.At Mercy, we b...Show moreLast updated: 2 days ago
    • Promoted
    Work from Home

    Work from Home

    HomeJobFinderPerryville, AR
    Remote
    Full-time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 30+ days ago
    • Promoted
    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)

    Data AnnotationLittle Rock, Arkansas
    Remote
    Full-time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 30+ days ago
    • Promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US NavyLittle Rock, Arkansas, United States
    Part-time
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...Show moreLast updated: 30+ days ago
    • Promoted
    LTL Sales Support Analyst

    LTL Sales Support Analyst

    Priority1Little Rock, AR, US
    Full-time
    Priority1 strives to go beyond simply offering jobs.We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and...Show moreLast updated: 30+ days ago
    • Promoted
    Drive with Uber - Sign Up Today

    Drive with Uber - Sign Up Today

    UberRedfield, AR, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 1 day ago
    • Promoted
    Part-Time Computer Systems & Networking Technology Instructor

    Part-Time Computer Systems & Networking Technology Instructor

    InsideHigherEdBeebe, Arkansas, United States
    Part-time
    Part-Time Computer Systems & Networking Technology Instructor.ASU-Beebe, a two-year residential community college part of the Arkansas State University System, is seeking to compile a pool of quali...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    LPN / Scheduling Coordinator

    LPN / Scheduling Coordinator

    Cardinal Counseling Services, PLLCBenton, AR, US
    Full-time
    Cardinal Counseling Services, PLLC, is a mental health counseling clinic offering individual, couple, family, and group therapy services. The clinic emphasizes feedback informed treatment to ensure ...Show moreLast updated: 7 hours ago