Now Hiring : Customer Service & Client Account Representative - Full Time

The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Other duties may be assigned :
• Tracks and expedites all aspects of orders for assigned customers.
• Complete required reports (e.g., status reports, forms, etc.) for the customer
• Control and determine materials, time, and process of production runs based on the Customer’s forecast.
• Acts as the primary liaison between the customer and production facilities.
• Expedites the accurate flow of information within production facilities.
• Interfaces with the customer via the phone, email, etc., and will visit customers with sales reps as required.
• Prepares internal reports as required.
• Processes complaints and other documentation as required.
• Responsible for coordinating daily shipments.
• Process invoices daily and credit notes as required.