Auto Collections Specialist - Hybrid Role

Job Description

Job Description

BC Forward is looking for Auto Collections Specialist  in Phoenix, AZ  85040

About BCforward

Founded in 1998, BCforward is a Black-owned global leader in workforce management and digital product delivery solutions, headquartered in Indianapolis, IN. With a worldwide team of over 6,000 consultants, BCforward is dedicated to empowering human potential through its core values : People-Centricity, Excellence, and Diversity.

As an industry pioneer, BCforward provides a best-in-class workplace, fostering a culture of accountability, innovation, and optimism. Committed to equal opportunity employment, the company champions diversity and inclusion, striving to create a positive impact for its clients, employees, and communities.

Position Title : Auto Collections Specialist

Locations : 4605 East Elwood Street, Phoenix, AZ  85040

Anticipated Start Date : 11 / 17

Expected Duration :   Full time - Direct Hire

Job Type : Full Time

Pay Rate $19.00 / hr on W2.

Need : Previous Collections Exp (Debit / Credit) & Call Center (High Volume Call Handling)

Note :  Pay ranges : $19 – $24 per hour, depending on experience.

Interview Process : 2 Rounds of 1-Virtual Screening , 2 -Panel Round

Job Description :

As a Collections Team Member, you will play a key role in coordinating activities related to collecting delinquent payments for auto loan accounts. The primary function of this position is to locate and notify customers of delinquent accounts to solicit payment. Typical responsibilities include receiving payments, preparing statements for the credit department when customers do not respond, and maintaining accurate records of collection activities.

All necessary equipment will be provided to the selected candidate.

Skills Required

Strong analytical and organizational skills with keen attention to detail.

Intermediate proficiency in Microsoft Office applications including Excel, Access, Word, and PowerPoint.

Excellent oral and written communication skills.

Ability to work independently and manage multiple tasks or projects simultaneously.

Solid mathematical skills with the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Knowledge of and compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable local, state, and federal collection laws.

Training Schedule (Approx. 5 Weeks)

Total Duration :  5 weeks

Weeks 1–3 :  Monday–Friday, 6 AM – 3 PM MST

Weeks 4–5 (Nesting) :  Monday–Friday, 5 AM – 2 PM MST

Onsite Requirement :  Work in the office Tuesday, Wednesday, and Thursday each week during training.

You must satisfactorily complete all training requirements and pass the final training exam(s) with a minimum score of 80%.

Post-Training Schedule (Hybrid Role)

Work Requirement :  Minimum of 2–3 days in the office per week.

Night Shift Options :

Monday – Thursday : 11 AM – 8 PM or 12 PM – 9 PM MST

Friday : 9 AM – 6 PM or 10 AM – 7 PM MST

Saturday (Rotation) : 7 AM – 11 AM or 8 AM – 12 PM MST

Hours vary based on Daylight Saving Time adjustments.

Compensation

Hourly Rate :  $19–$24 per hour (based on experience)

Bonus Potential :  Average of $500 per month based on performance

Start Date

November 17th

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.